It’s not surprising business people are confused by Social Media. It’s been thrust upon us and heralded by some as the only way to communicate and...
If you’re a fan of Gawker or Jezebel you will no doubt have read the articles on Michael Brutsch who was publicly outed as the infamous...
Nowadays the real world translates into the virtual global maze of networks. Since I've started tweeting there's a whole new dimension to being online for me....
If you are on Facebook you might have noticed invitations from your friends to join “Klout”.
Recently, I attended my first ever social media networking (SM) event. I checked out Social Media Day 2011 at the Tattoo Rock Parlour. Since I am...
I must take a screen dump of my inbox and send it to Zuck so he can count how many Facebook emails I receive a week...
According to useit.com only 16% of people read web sites word for word. So once we know this - how should this affect how we write...
A disengaged customer is not really a customer, or at least not a good customer. Unfortunately, few companies have implemented effective systems to gauge the level...
Determining who is in charge of social media can be a daunting task. Even when social leadership is channeled through the executive suite, it does not...
People adapting to social media sites in such exponential numbers indicates the shift to the way people want to interact and initiate any conversation or deal,...
So many businesses make the mistake of joining social media sites, creating blogs or send spam to your emails to try and shove their products down...
Social Media is a relentless taskmaster. Once you begin participating in a social media marketing or thought leadership effort, it is hard to stop posting --...
Online community is like world peace – everyone thinks it is a good idea but it means something different to each person.
What do Disney World and social media have in common? The answer to the question is social engineering. I recently gave a talk at LexisNexis about...
Designing online communities for business is a subtle blend of creating the right business model, a clear understanding and service of member needs and a usable...
At a BlogHer conference I attended awhile back, I met some people from Yahoo! Shine, which is the online destination for women looking for the latest...
