I must take a screen dump of my inbox and send it to Zuck so he can count how many Facebook emails I receive a week...
According to useit.com only 16% of people read web sites word for word. So once we know this - how should this affect how we write...
A disengaged customer is not really a customer, or at least not a good customer. Unfortunately, few companies have implemented effective systems to gauge the level...
Building online communities can be a richly rewarding experience for the organizations creating them and the members participating in them. But a common question is how...
Determining who is in charge of social media can be a daunting task. Even when social leadership is channeled through the executive suite, it does not...
People adapting to social media sites in such exponential numbers indicates the shift to the way people want to interact and initiate any conversation or deal,...
So many businesses make the mistake of joining social media sites, creating blogs or send spam to your emails to try and shove their products down...
Social Media is a relentless taskmaster. Once you begin participating in a social media marketing or thought leadership effort, it is hard to stop posting --...
Online community is like world peace – everyone thinks it is a good idea but it means something different to each person.
What do Disney World and social media have in common? The answer to the question is social engineering. I recently gave a talk at LexisNexis about...
Designing online communities for business is a subtle blend of creating the right business model, a clear understanding and service of member needs and a usable...
At a BlogHer conference I attended awhile back, I met some people from Yahoo! Shine, which is the online destination for women looking for the latest...
Social media is becoming a huge tool for businesses and how they promote their company and brand. Many small businesses are still not using sites like...
LinkedIn and Twitter recently announced that users who have profiles on both social networks will now have the option of pushing LinkedIn status updates out to...
Did you know a Facebook business page is free? 200 million users have created their business page therefore, if you haven’t got one yet, you’ve come...
I am growing weary of all this social media silly talk about trust and friendship as it applies to professional collaboration online.
