Online community is like world peace – everyone thinks it is a good idea but it means something different to each person.
What do Disney World and social media have in common? The answer to the question is social engineering. I recently gave a talk at LexisNexis about...
Designing online communities for business is a subtle blend of creating the right business model, a clear understanding and service of member needs and a usable...
At a BlogHer conference I attended awhile back, I met some people from Yahoo! Shine, which is the online destination for women looking for the latest...
Social media is becoming a huge tool for businesses and how they promote their company and brand. Many small businesses are still not using sites like...
LinkedIn and Twitter recently announced that users who have profiles on both social networks will now have the option of pushing LinkedIn status updates out to...
Did you know a Facebook business page is free? 200 million users have created their business page therefore, if you haven’t got one yet, you’ve come...
I am growing weary of all this social media silly talk about trust and friendship as it applies to professional collaboration online.
Gartner just released a report “Predicts 2010: Social Software Is an Enterprise Reality” identifying the direction enterprise social software will take in the coming year. Their...
The Community Manager role is unlike any other position in the technology and online world. Rather than managing hardware or software, products, services or content ...