Have you ever heard of the “Ratner effect”?
By the end of this post, you will know what it means.
Gerald Ratner inherited his father’s jewellery business in 1984. He had turned a small retailer into a multimillion-dollar empire within six years.
He made it so successful that every British high street seemed to have a Ratner’s store or one of the associated companies he had brought up.
People loved his store because it offered affordable products to the working class. In fact, it was generally known as the place where working-class boys bought rings for working-class girls.
Life was going well for Ratner, expensive cars, houses, boats, and women, and he frequented many high society events and rubbed shoulders with Margaret at Number 10.
Yes, life was good until the fateful day he was a guest speaker at the Institute of Directors on April 23, 1991, attended by over 6000 business people and journalists.
For reasons only known to himself, Ratner decided to undo his entire life and empire in less than 10 seconds.
Asked how his company could be selling a sherry decanter for the fantastic price of £4.95, he answered, to the amazement of his audience and his shareholders, the following:
“How can you sell this for such a low price?” I say, “Because it’s total crap.”
To make sure that he really did an excellent job of it, he also stated that his company:
sold a pair of earrings for under a pound, which is cheaper than a shrimp sandwich from Marks and Spencer, but probably wouldn’t last as long.
As you can guess, the media had a field day with this and ran the story so many times that any working-class boy buying his working-class girlfriend ‘crap’ from Ratners would not be “getting lucky tonight’.
Additionally, the company’s shares dropped £500 million in days.
Gerald lost his playboy lifestyle and job, and the company had to do a Phoenix and rename themselves ‘Signet Group’.
Some people say that any press is good, but on this occasion, the negative media was unsuitable for anyone, so why did he do it? I doubt he intended to do it.
Today, Ratner gives talks on how to deal with adversity and how to just keep going. Making a mistake is not the end of the road unless you want it to be. All you have to do is get up and try again. Unfortunately, Ratner is not the only famous person who’s made a gaffe while representing a brand.
Ratner’s infamous blunder is just one example of many in which individuals have made grave errors in judgment. Even celebrities have fallen victim to this, such as when actress Helen Mirren publicly expressed her scepticism about the effectiveness of moisturizers while representing a well-known cosmetics brand. You can now get many search results on the keywords: Doing a Mirren.
I recently found a video that summarises the rise and fall of Gerald Ratner (also the title of a great read) and what he’s doing today. The video was posted on Youtube in 2015, 24 years after his infamous speech. A billion-dollar address that sunk a significant company. You may occasionally hear the term: “Doing a Ratner”, which essentially is short for really screwing up.
Despite these missteps, it’s important to remember that mistakes are a natural part of the learning process and can ultimately lead to growth and improvement.
Gerald Ratner’s infamous video, in which he jokes about the quality of his company’s products, has been widely circulated in the media for years. However, in a recent interview, Ratner reflects on the incident and puts it into perspective. While the mistake did lead to the downfall of his business, he acknowledges that there are far worse examples of failure that have resulted in much more severe consequences, such as the loss of lives.