Customer expectations are such today, that businesses realize they either need to operate 24/7, or use technology, Apps or other systems to continue the communication with their customers when they’re not in the office.
Newer technologies include website Online chat which is a popular choice, and it’s super effective, however it still does rely on an actual human being responding to customer queries instantly. This is an impressive system, however while this service can be used within the business during work hours and then outsourced to a call center, or help desk, it is cost-prohibitive for some businesses.
Not all is lost for the more cost conscious among us. Using a professionally recorded voicemail can suffice and it’s not as archaic as it may appear, Plus it’s widely used by companies in various industries. So why should your business use this service?
1. Prepares your staff before they respond to queries
Prospects and customers will happily leave messages on the voicemail even in this day and age as it’s second nature to do so.
Having a recording of the inquiry assists your workers’ preparation in answering customers’ inquiries. It also gives the caller time to consider their requirement before they receive a response from your business. This improves the communication between your business and the customers since the employees will provide all the required information, and other details to meet the customers needs. Preparation is key when your business is offering something new, a new product or service your staff need to skill up on it’s offering and how to respond professionally and in a way that exudes confidence.
2. Prevents on hold calls
Nothing irritates us more than being kept on hold for a long time. The professional recording is welcomed and it’s used during business hours as well as out of office hours. Most of us are not so good listening to our own voice on a recording so choose a reputable professional voicemail recording company like this one https://onairrecordings.com/ to provide you with a reliable business like response your prospects and customers will respond favorably to.
3. Keep records and monitor customer care progress
If you want to closely monitor how your customer care representatives handle your customers, then a voicemail recording can help you do so. The voicemails record all the conversions that happens between the staff and the customers. If a misunderstanding arises between them, you will be able to handle it and know who was in the wrong without being biased.
Being available twenty four hours a day is not realistic for most businesses and many helpdesk or call centre options are too expensive so using a tried and proven solution the professional voicemail recording is the perfect perception for your business.
Your customers can call at any time of the day and leave a message regarding their queries and your role is to make sure your business responds in a timely manner, usually within 24 hours.
There’s no need to replace all old school solutions in favor of newer technologies. Even the younger generations know how to leave a voice message. 🙂