Tag Archives | Customer Service

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Never Underestimate The Importance Of Customer Service

Just because you have the most incredible product that’s been brought to market, don’t expect that this alone will enable you to sell hundreds of units and make a stratospheric profit. While you need to conduct some meaningful market research, identify a gap, play to your niche and launch a product that will solve a […]

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Doing Right By Your Customers

Customers are the bread and butter of any successful business. Without them, your company is nothing more than a name and a logo that people might recognise, but have no desire to explore further. When launching your business, you may be concerned about how immediately you will attract consumers. The early weeks can be a […]

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The Importance of Professional Phone Service to Businesses

Phones have changed immensely over the past couple of decades, and these changes have had a great impact  on the business world, besides on just our personal lives. And yet, despite advances in phone technology, the introduction of email, texting, and online chat may seem to have reduced the importance of over-the-phone communication with customers. […]

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What Businesses Around The Globe Can Learn From Japan

Japan is one of the world’s well-known demographic and economic trendsetter. Exerting significant commercial influence in global markets, it is a leading consumer and producer of goods and services – particularly its technology and manufacturing-related industries which play a leading role in the world’s economy and supply chains. However, while businessmen all over the world […]

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Overcome The Challenge Of Shipping Technologies Overseas

If you’re a reseller who has attempted shipping your expensive IT equipment to a client in another country, and experienced an unfortunate delay, you’re aware that the complexities of cross-border transactions should not be downplayed. When dual-use goods arrive at the border, customs personnel treat the materials with great caution, because they can be used […]

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Top Tips to Increase Staff Morale

A drop in staff morale can result in unhappy customers and a drop in productivity. Therefore when it comes to your employees and other staff, it is vital that you ensure they are happy at work. As soon as one person becomes dissatisfied, if it’s not dealt with, they tend to want to share it […]

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4 Tips For How To Deal With An Unhappy Customer

Part of running a business means having to deal with unhappy customers from time to time. It is simply part of the territory that you may displease people here and there. Since no two people’s experiences are the same despite your very best efforts, you shouldn’t take it personally when a customer has some feedback […]

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Proven Customer Retention Strategies

You’ve been putting a lot of time and energy into finding and attracting new customers. That is how you grow your business, right? Well, not entirely. While new customers are important, repeat customers are the ones who really contribute to your bottom line. Existing customers are 60 to 70 percent likely to buy your products or services […]

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Why A Service Business Needs to Focus on Reviews

The strategic management and marketing of a service business is completely different from that of a manufacturing business. While all kinds of companies are trying to keep up with the fast digital transformations, the greatest challenge for service oriented businesses is about meeting the needs of their customers. Think of any service oriented business, a […]

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What You’ll Need To Help Your Company Grow

Whether you’ve just started your own business, or you’ve had it for a while and you want it to expand, there are many different ways you can do this. The business industry has never been so competitive as technology has improved so much in the last ten years. Things work a lot quicker, meaning efficiency […]

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10 Essential Details Your Business Should Be Sharing with Its Customers

For the longest period in time, businesses have largely been closed off to outsiders. Whether they were protecting their competitive edge or ironing out new tactics, companies were not willing to share much about themselves. Instead, they regularly put out products and surveyed the market looking for reactions. That was the entirety of communication between […]

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Detailed Insight about Ecommerce Order Fulfilment Services

Purchasing goods online has become a massive trend in the recent years. Consumers shop and pay online, and the seller has those products delivered to the client’s doorstep. For the online retailers, the order logistics element of their business is crucial. Fast and accurate delivery reflects positively on their brand and reversely, shipping delays or […]

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Three Areas Your Business Can Stay On Top

In the business world, you essentially either sink or swim. So that you can definitely be in the latter group, what are you doing to make sure your brand doesn’t play second fiddle to any of your competitors? While it may seem like you’re doing all you can at the present time to stay on […]

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