There’s no one big secret to great customer service. However, there are several things that you can do to ensure that your customer service skills are...
Customers are important to your business because, without them, you wouldn’t be making any money. Some businesses often neglect their customers, particularly those who’ve been loyal...
A Unique Selling Proposition, commonly abbreviated as USP, refers to the elements of your brand and everything about your business, including your products, services, staff, that...
Just because you have the most incredible product that’s been brought to market, don’t expect that this alone will enable you to sell hundreds of units...
Customers are the bread and butter of any successful business. Without them, your company is nothing more than a name and a logo that people might...
Phones have changed immensely over the past couple of decades, and these changes have had a great impact on the business world, besides on just our...
Japan is one of the world’s well-known demographic and economic trendsetter. Exerting significant commercial influence in global markets, it is a leading consumer and producer of...
If you’re a reseller who has attempted shipping your expensive IT equipment to a client in another country, and experienced an unfortunate delay, you’re aware that...
A drop in staff morale can result in unhappy customers and a drop in productivity. Therefore when it comes to your employees and other staff, it...
Part of running a business means having to deal with unhappy customers from time to time. It is simply part of the territory that you may...
You may be considering starting a career in customer service but can’t decide if it is the right job for you. The first thing that you...
You’ve been putting a lot of time and energy into finding and attracting new customers. That is how you grow your business, right? Well, not entirely....
The strategic management and marketing of a service business is completely different from that of a manufacturing business. While all kinds of companies are trying to...
Whether you’ve just started your own business, or you’ve had it for a while and you want it to expand, there are many different ways you...
For the longest period in time, businesses have largely been closed off to outsiders. Whether they were protecting their competitive edge or ironing out new tactics,...
Are there bumps in your customer service strategy? Have you been receiving poor customer feedback? If you aren’t delivering excellent customer service across all channels you...
