Tag Archives | Customer Service

customer service

Why customer service should be your number one priority

In an age where goods and services are so readily accessible to consumers, businesses must make an extra effort to convert a customer into a repeat purchaser. A competitor to your business is never any more than a Google search away, so you must give the consumer a reason to keep dealing with you, even […]

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Social Media Reputation Management Techniques

For many businesses, social media is one of the number one forms of communication and contact. Users and customers go to corporate social media pages for reviews, information and often to gauge the quality of customer service a brand offers. Needless to say, ensuring your pages show your brand in as positive of light as […]

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Customer Service is the Difference

Having worked in retail for years and having the importance of good customer service being drilled into me I found it satisfying and very disappointing when I went on a shopping trip with my wife to look at things we will need for our baby.

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Four Point Three Percent?

Ok – a strange title for an article however an important statistic to remember. Especially if you have the desire to become the best at what you do and shine above your competition.

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Stop Arm Wrestling with your customers

Why do buyers often introduce ‘irritants’ like arranging for your competitors to be visiting them just before or after you so you pass in reception, or saying they just had a comparative quote 10% lower than yours?

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