You’ve been putting a lot of time and energy into finding and attracting new customers. That is how you grow your business, right? Well, not entirely. While new customers are important, repeat customers are the ones who really contribute to your bottom line. Existing customers are 60 to 70 percent likely to buy your products or services […]
Tag Archives | Customer Service
The strategic management and marketing of a service business is completely different from that of a manufacturing business. While all kinds of companies are trying to keep up with the fast digital transformations, the greatest challenge for service oriented businesses is about meeting the needs of their customers. Think of any service oriented business, a […]
Whether you’ve just started your own business, or you’ve had it for a while and you want it to expand, there are many different ways you can do this. The business industry has never been so competitive as technology has improved so much in the last ten years. Things work a lot quicker, meaning efficiency […]
For the longest period in time, businesses have largely been closed off to outsiders. Whether they were protecting their competitive edge or ironing out new tactics, companies were not willing to share much about themselves. Instead, they regularly put out products and surveyed the market looking for reactions. That was the entirety of communication between […]
Are there bumps in your customer service strategy? Have you been receiving poor customer feedback? If you aren’t delivering excellent customer service across all channels you could be missing the opportunity to immensely improve your service and subsequently, your buyers’ satisfaction.
Purchasing goods online has become a massive trend in the recent years. Consumers shop and pay online, and the seller has those products delivered to the client’s doorstep. For the online retailers, the order logistics element of their business is crucial. Fast and accurate delivery reflects positively on their brand and reversely, shipping delays or […]
A lot of individuals want to grow their company. There are many things to think about in the process of corporate development. What to think about before offering to deliver services is a primary concern. Why? How you deliver services affects how customers view you and your organization. This will determine how much revenue the […]
In the business world, you essentially either sink or swim. So that you can definitely be in the latter group, what are you doing to make sure your brand doesn’t play second fiddle to any of your competitors? While it may seem like you’re doing all you can at the present time to stay on […]
At the end of last year, there was a staggering 5.5 million businesses in the UK, 99.3% of which were classed as small or medium sized businesses. The EU definition of SMEs is:
All new entrepreneurs need to understand the communication is the key to running a smooth operation. Problems and issues that arise in the modern business world tend to happen because people don’t communicate. Thankfully, the rise of modern technology had made the process easier than ever. So, there are no excuses for getting it wrong. […]
There are plenty of things in life that can stop you from achieving your goals in business. Some personal issues, some health issues – then there are other unavoidable occurrences such as changes in the financial climate and changes in government regulations. However, if you’re not doing everything you can to succeed while perfecting your […]
While there are never any guarantees when someone opens up a small business, most business owners do not expect to go out of business sooner rather than later. That being the case, what are you doing as a small business owner to increase the chances of prosperity for your brand?
Have you been in business for a while but don’t seem to be getting many new customers? There are a number of reasons why this could be happening. They include poor customer service, lack of reach on social media, and poor website design.
All business owners should want to keep their customers happy and spending. That isn’t always easy if you don’t have lots of retail experience. So, we wanted to provide you with some actionable advice you can use this year. With a bit of luck, it should help to ensure that you keep everyone smiling and […]
Your clients are your bread and butter no matter how big or small your business is or what type of services and goods you offer. Therefore, your main goal should be not just to please them, but to go above and beyond what they require. In a world of overwhelming competition, being “just good enough” […]
It’s time to assess your business’s customer service. Is your business doing all it can for your customers and is your business customer friendly? These are hard questions to answer objectively, and honestly. The challenge is that many business owners are doing the best they can with the resources they have at their disposal and […]