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Tag Archives | Customer Service

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Why Your Business is Failing to Grow Its Customer Base

Have you been in business for a while but don’t seem to be getting many new customers? There are a number of reasons why this could be happening. They include poor customer service, lack of reach on social media, and poor website design.

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Happy Customers Always Spend More

All business owners should want to keep their customers happy and spending. That isn’t always easy if you don’t have lots of retail experience. So, we wanted to provide you with some actionable advice you can use this year. With a bit of luck, it should help to ensure that you keep everyone smiling and […]

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8 Rules to Follow if You Want to Exceed Client Expectations

Your clients are your bread and butter no matter how big or small your business is or what type of services and goods you offer. Therefore, your main goal should be not just to please them, but to go above and beyond what they require. In a world of overwhelming competition, being “just good enough” […]

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friendly

Is Your Business Truly Friendly to Customers?

It’s time to assess your business’s customer service.  Is your business doing all it can for your customers and is your business customer friendly? These are hard questions to answer objectively, and honestly.  The challenge is that many business owners are doing the best they can with the resources they have at their disposal and […]

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Why customer service should be your number one priority

In an age where goods and services are so readily accessible to consumers, businesses must make an extra effort to convert a customer into a repeat purchaser. A competitor to your business is never any more than a Google search away, so you must give the consumer a reason to keep dealing with you, even […]

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socialmediaguy

Social Media Reputation Management Techniques

For many businesses, social media is one of the number one forms of communication and contact. Users and customers go to corporate social media pages for reviews, information and often to gauge the quality of customer service a brand offers. Needless to say, ensuring your pages show your brand in as positive of light as […]

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service

7 Business Strategies That Can Help You Attain Your ‘Customer Satisfaction Goal’

What’s your business objective goal? May be helping people for their own needs, right? Ultimately, you become a customer service provider. Being a customer service provider you should know how to deal with problems, how to respond to and resolve issues something at small businesses can grow.

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jcpenney

The Three Reasons J.C. Penney will not survive

J.C. Penney will not survive for very long because of the following 3 reasons. First, a retailer cannot lose as many customers as they have and expect to win them back anytime soon.

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Customer Service Staff will Love This!

This story is making the rounds on Facebook. Regardless of the validity of the story it shows how much customer service staff are in the line of fire for events that they did not cause.

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5 ways to make sure you provide great customer service

Gone are the times when it didn’t matter so much if a few customers got upset or had issues.

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daunting

First impressions are so important – and they go on and on

I am reminded of this so often in business and life, yet we all seem to forget the lesson. On Friday I went to a store to purchase an item of a significant sum. There was only the shop demo item available. I asked if they could detach the item from the shelf and if […]

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friendly

Customer Service is the Difference

Having worked in retail for years and having the importance of good customer service being drilled into me I found it satisfying and very disappointing when I went on a shopping trip with my wife to look at things we will need for our baby.

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