Global leadership is all about effective communication. Three physiological processes involved in human communication are listening, speaking, and thinking. These essential functions allow us to receive,...
We drove out of the airport at 9pm into the deep Kenyan night, so much blacker this near the equator. The driver did 5-20mph because anything...
Business owners are always wondering how the next guy seems to get things off the ground so well and why they themselves are always struggling to...
Like most immigrants who come to the U.S., I continue to foster my own culture in my family, especially by way of Chinese food. When I...
On the way from the Charleston airport to speak at a conference last Thursday evening. I engaged our cabbie in conversation, which of course always gets...
There is a significant difference between Wealth and Riches, and which one you choose will likely define whether your business is successful or not.
Is it possible to have a 100% customer retention rate? Yes, when you know the equation, i.e. how to work out your customer retention rate (CRR),...
There are really only two fundamental driving forces in business. One of them can be helpful but is short lived, but the other one can make...
There has been a lot of talk lately about trying to balance the cost-effectiveness of an automated IVR system with the responsiveness of a live call...
I recently had the opportunity to be a mentor, deal screener and speaker for the 4th annual Angle Capital Summit. Although there were specific things to...