If you have decided to go into business for yourself, do not jump in without some careful thought. You need to come up with a plan,...
Your Guiding Principles are more important to your business than anything you sell.
Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
There is more involved in customer relations than simply making a sale or handling a complaint. If you seem to be having problems keeping customers, you...
Stop networking, and start building a network. Stop collecting contacts and start making true connections.
Having a good product, or providing a needed service is what makes you start your own business. But unless you have figured out what customers want...
5 tips to improve your life. Part 3 of a series aimed at providing tips for better living. Tip 1: Set your watch five minutes early....
5 tips to improve your life. Part 2 of a series aimed at providing tips for better living.
There is a book titled "When they Zig you Zag" which is written by Simon Reynolds. Not sure how you can get it now but if...
All businesses have times when throughput isn’t as it was or prospects simply aren’t as receptive to their calls as they had been in the past.
The business environment is full of ups and downs just as the world economy has its’ peaks and troughs. In the very same way each individual...
I was speaking with a business owner recently about a number of topics and we got round to marketing and then on to Twitter.
To develop a business from scratch or to help an established one grow it’s vitally important that owners keep their time, effort, resources and own personal...
How often are you faced with a sales assistant or someone on the phone who patently has no interest in you or what you might want...
“The secret of getting ahead is getting started.” Mark Twain. Jeanne, a friend of mine who owns a corporate training company told me how she got...
It’s a myth that only certain people are creative or that you have to act in a particular way or dress as ‘creative types’ do.
