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The Evolution of the Telecoms Industry

Alexander Bell

Evolution

ˌiːvəˈluːʃ(ə)n,ˈɛvəluːʃ(ə)n/

Noun

  1. The process by which different kinds of living organism are believed to have developed from earlier forms during the history of the earth.
  2. The gradual development of something.

The global world of technology is really in its earliest few moments when compared to the duration of human race. However, like all global industries, technology must evolve and grow with each passing day if it hopes to stay ahead of the game. The telecoms industry, like many industries, has evolved at an astronomical rate compared to where it first started.

On March 10th 1876, Alexander Graham Bell made the first phone call, and uttered the now infamous “Mr. Watson, come here. I want to see you.” Ever since then, the many ways we communicate has evolved beyond anything we could have imagined. That famous call was made by soundwaves being converted into electrical signals, with those electrical signals in turn being turned into soundwaves. This method evolved rapidly, with most modern phones now using the internet as the medium to make their calls.

In the day to day business world, even with the rapid expansion of the internet, the traditional telephone is still used for both incoming and outgoing calls to arrange meetings, make enquiries and secure business. Companies can now link their fixed office to mobile workers anywhere in the world, allowing total freedom for you and your employees. Modern phone systems can not only be used to get in touch with remote workers on mobile devices globally, but also connect to your computer, record important information, be used in colleague training, track and store data or even perform as an advertising tool for callers. These platforms are known as Call Management Systems, and can act as a central tool for everything your business may need. These systems include –

Computer Telephony Integration (CTI)

CTI enables phone and computer systems to work together. CTI is most often used by companies with a massive volume of incoming call traffic. Businesses using CTI will use computer systems to manage all of their telephone calls, this in turn leads to increased efficiency across the business and better results.

Call Recording

Call Recording allows organisations to automatically record each phone call that takes place within their organisation, meaning they can replay them in an instant. This then means the audio can be used to easily settle disputes over any conversation, and means you can go back and double check customer orders. It also commonly gets used in the event of any legal queries that may arise, as well as being used as an important method for staff training and keeping an eye on customer service.

Call Management and Reporting

One of the most used and important features is the ability for you to manage, analyse, improve and control your communications, whilst always ensuring that missed calls never result in lost profits or missed sales opportunities.

Mobile Integration

Mobile Integration allows companies to transform their employee’s mobile devices into IP phone’s, resulting in full-featured desk phone functionality and calls using both WiFi and mobile data, helping your company go global.

In the ever changing world of technology, and at the rate at which the business world evolves, the consistent introduction of new features that can both improve the overall running of your business, as well increase company profits, is more than many people could have ever hoped for. Is it time for your company to consider professional business phone systems.

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