Ok – a strange title for an article however an important statistic to remember. Especially if you have the desire to become the best at what...
‘You’re a dumb b*$#@%d’ one of your best customers yells down the phone. Your stomach churns, you get that sinking feeling and ...
Complaining is negative personal branding: you help create your own negative image by whining. Yessirree. This also means that positive branding occurs when you are shining...
Getting new customers may not always be easy, but keeping them is even harder. The trick to customer support is to sell something, send your customer...
Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
No matter how good you are, when selling either a service or a product, you are bound to get hit with some complaints. Managing customer complaints...