You made the sale. You shipped the order. Now, the moment of truth is here: Your customer receives the package they’ve been eagerly awaiting. But what happens next? Will your customer be delighted by what they receive? That depends in large part on your unboxing experience. If you haven’t already intentionally designed the experience of […]
Tag Archives | ecommerce fulfillment
For several years, the primary focus for most (if not all) online businesses was to attract and onboard new customers. Of course, this is completely understandable. After all, customers are revenue, revenue is capital, and capital is the lifeblood of every business — online or offline.