You’ve got your business plan in place, and you have the money to get started. Now you need to build an organization of employees that know...
After Kinko's was bought from Paul Orfalea in 2000 by FedEx, Kinko's went from a paragon of "good profit" to an unfortunately great example of "bad...
If you are considering taking in a partner, make sure you are able to deal with a different set of possible problems. But there are tips...
This week we’ll cover just how simple it is to put together a good process that will actually have a significant impact on your business. What...
Simple, effective processes are a necessity for every small business. If businesses spent a few hours putting a few processes together instead of spending weeks on...
If you have decided to go into business for yourself, do not jump in without some careful thought. You need to come up with a plan,...
Your Guiding Principles are more important to your business than anything you sell.
Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
My best referrals are from people I’ve served, who like me, and who have benefited from our relationship in a non-monetary way.
It is always a good idea to survey your customers once in a while. And there are really many ways you can do it. You can...
How much time and energy do you spend trying to figure out what your competition is doing? You’ll win buzz word bingo with “competitive analysis” and...
This week we we’ll talk about how to create the proper balance between the Tyranny of the Urgent - things we have to do today to...
