Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
My best referrals are from people I’ve served, who like me, and who have benefited from our relationship in a non-monetary way.
It is always a good idea to survey your customers once in a while. And there are really many ways you can do it. You can...
How much time and energy do you spend trying to figure out what your competition is doing? You’ll win buzz word bingo with “competitive analysis” and...
This week we we’ll talk about how to create the proper balance between the Tyranny of the Urgent - things we have to do today to...
The #1 indicator of success is speed of execution. Period. Want to be successful? As Larry the Cable Guy says, “Get ‘er done.”
There is more involved in customer relations than simply making a sale or handling a complaint. If you seem to be having problems keeping customers, you...
Stop networking, and start building a network. Stop collecting contacts and start making true connections.
Having a good product, or providing a needed service is what makes you start your own business. But unless you have figured out what customers want...
Why doesn't your marketing work? Reason #2 - Maybe you are marketing Processes, Features, and Benefits/Results when you should be marketing Outcomes.
No matter how good you are, when selling either a service or a product, you are bound to get hit with some complaints. Managing customer complaints...
Guiding Principles of a business are necessary (honesty, integrity, customer service, etc.), but there is another set of principles that help the Business Owner in particular...
