Archive | Management

words

The Magic Words

Regardless of whether the customer is right or wrong, you need to make it safe for him to be right so he doesn’t get so stuck in his “rightness” that he’s unable to change his mind.

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Key issues about a Data Protection Audit

In this article Dr Maria Anassutzi, Intellectual Property Expert, discusses a different aspect of intellectual property. In particular, the importance of compliance with the Data Protection Act 1998 and provides a clear explanation and useful guide how to ensure compliance.

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Taking the leap into Entrepreneurship

Starting a business can be a scary thing. You give up the stability of a steady income with benefits. You put your career on hold. You sacrifice significant time and energy for the first several years just to get up to your former corporate salary.

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goal

Get Your Customer Service Basics Right

I was recently honoured to have been asked to be Best Man at a friend’s wedding. Actually I was really the Assistant Best Man as his two young sons were the real ones, and a great job they did too with me providing support where needed.

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Can business people learn lessons from The Apprentice?

Tonight, 13th October sees the second episode of this years series of The Apprentice on BBC1 at 9pm. I am sure most (all) of you will know the format by now, Lord Alan Sugar “interviews” a number of the UK’s “leading business brains” with the winner taking a job on his staff.

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Surround Yourself with Helpful People

When I was working for an $8 billion publicly traded company as a Director of Information Systems (IS) years ago, I reported to a Vice President of the IS. He was a great guy to work for, but I felt like I wasn’t learning much from him

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goal

Can a Company Grow Properly without Targets?

In all walks of life we have targets. Many of us have a target weight, some of us have a target of that dream house or a fantasy holiday next year or we have financial targets such as how much we would like in our savings fund or how much we would like to earn.

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