I was at a customer appreciation event for a large telecommunications company in Beaver Creek last week. Jonny Moseley, 1998 Olympic gold medalist in freestyle skiing...
If you have decided to go into business for yourself, do not jump in without some careful thought. You need to come up with a plan,...
Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
It is always a good idea to survey your customers once in a while. And there are really many ways you can do it. You can...
The #1 indicator of success is speed of execution. Period. Want to be successful? As Larry the Cable Guy says, “Get ‘er done.”
There is more involved in customer relations than simply making a sale or handling a complaint. If you seem to be having problems keeping customers, you...
Having a good product, or providing a needed service is what makes you start your own business. But unless you have figured out what customers want...
No matter how good you are, when selling either a service or a product, you are bound to get hit with some complaints. Managing customer complaints...
The mosquito in the nudist colony is thinking, “I know what to do, I just don’t know where to begin.” As business owners, we might have...
If you live in a world of abundance, you fundamentally believe you will get yours by helping others get theirs, because there is plenty to go...
Employees have changed. Rules don’t cut it anymore. The newer generation isn’t sure it even wants to go to work and has in some ways decided...
What most sales people and most business owners do not understand is that our job is enter other people’s worlds, not get them to enter ours;...
If you’re spending a lot of money to develop your brand through advertising or a nifty website, you might want to rethink that. You don’t control...
We’ve all heard that to write a good book you need a beginning, a middle and an end. Projects, whether they are small short-term pieces of...
Most New Zealanders will not know Richard MacManus and his flagship web site ReadWriteWeb.com. Nor will most New Zealanders know that ReadWriteWeb.com (“RWW”), at the time...
