Customer acquisition is probably more difficult now than it has been in years. With the economy so erratic, spending is down, so the competition is really...
First of all, understand the difference between being fired and being made redundant. You are fired because off poor performance, attitude, attendance, and a multitude of...
Getting new customers may not always be easy, but keeping them is even harder. The trick to customer support is to sell something, send your customer...
Domain names are a valuable asset to a business and in some cases be worth more that the actual business itself! Below is a list of...
A good business plan is absolutely necessary before you start your new business. It will aid you in getting needed finances, cooperating, vendors, loyal and knowledgeable...
While making a sale to a first time customer is a joyous thing, nothing brings in the profits better than up-selling. An up-sale is when you...
A good business plan is absolutely necessary before you start your new business. It will aid you in getting needed finances, cooperating, vendors, loyal and knowledgeable...
I was at a customer appreciation event for a large telecommunications company in Beaver Creek last week. Jonny Moseley, 1998 Olympic gold medalist in freestyle skiing...
If you have decided to go into business for yourself, do not jump in without some careful thought. You need to come up with a plan,...
Customer service means many different things to different people. We all have our personal expectations of what we want or expect from those we do business...
It is always a good idea to survey your customers once in a while. And there are really many ways you can do it. You can...
The #1 indicator of success is speed of execution. Period. Want to be successful? As Larry the Cable Guy says, “Get ‘er done.”
There is more involved in customer relations than simply making a sale or handling a complaint. If you seem to be having problems keeping customers, you...
Having a good product, or providing a needed service is what makes you start your own business. But unless you have figured out what customers want...
No matter how good you are, when selling either a service or a product, you are bound to get hit with some complaints. Managing customer complaints...
The mosquito in the nudist colony is thinking, “I know what to do, I just don’t know where to begin.” As business owners, we might have...
