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Real-Time Vehicle Tracking Systems Improve Safety, and Customer Service

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real time tracking systems

What is real-time vehicle tracking, and which industries use it to improve their safety standards and customer service?

This article looks at GPS tracking and specialized vehicle tracking systems. They are invaluable in reducing poor safety records and improving business customer services in some exciting industries.

Let’s start with a quick overview of the real-time tracking system.

GPS Technology

Fleet management with real-time tracking has been a game-changer for many industries.  GPS (global positioning system) was developed by the US military, and now a USA utility manages it.  There is a free service for civilians worldwide where GPS satellites transmit information, and you’ll find GPS technology in just about everything from smartphones and devices to financial systems and transport.

GPS is a lifesaver, and it has transformed business too.  Some of the industries that are using real-time tracking systems are:

  • Agriculture and Farming
  • Medical
  • Financial Markets & Banking Systems
  • Construction
  • Mining

Plus, a few lesser industries are using a vehicle tracking system to improve business performance as well as improve safety, including:

  • Elderly Care Facilities Management
  • Driver Training Services
  • Rental Vehicle Hire
  • Museums and Institutions

Transporting the elderly requires expert driving skills, a vehicle fit for purpose, and a real-time tracking system that tracks how the driver and the vehicle perform.

Real-time tracking systems make managing a fleet of hire cars much easier. Valuable assets in Art Galleries and Museums need due care, attention,, and security, all of which can be tracked with GPS technology.

Real-Time Vehicle Tracking System

A vehicle tracking system informs the business of its vehicle assets in real-time. Capturing, storing, and using data for fleet workflow management. Wikipedia has a diagram illustrating how the system traces vehicles and transmits data to the system.

GPS Vehicle tracing

Parcel Delivery

Customers can self-manage the tracking of their parcels as soon as they’ve made a purchase. If there is a delay in shipment, customers know firsthand and track their purchase in transit and prepare for its delivery. This feature saves the retailer and the transport or logistics provider time and money. They don’t need to invest in a fully staffed, around-the-around-the-clock customer service helpdesk for parcel tracking enquiries.

Vehicle and Driver Safety

Fleet tracking has improved safety standards insofar as it provides the best routes for drivers using Google Maps or TomTom to avoid hazardous roads and accidents.

Drivers also report their status, including their health and hours behind the wheel, which are tracked and recorded. Some systems can also record driver behaviour, and the business can take action with driver education to improve their driving skills and road safety knowledge.

Vehicle Maintenance

Many road accidents happen not due to driver behaviour but the condition of the road. Another core reason is the condition of vehicles. Poor maintenance regimes are a contributing factor in brake-downs, failing brakes and other causes of mechanical failure.

Industries that need their vehicles in peak condition use real-time tracking systems which monitor the odometer data and schedule maintenance.

Preventing a vehicle slipping through the cracks saves lives, time and money. No one wants to pay higher insurance premiums or end up on the wrong side of a lawsuit for an injury or accident claim. Law firms have profitable practices for personal injury and road accidents to avoid litigation using technology to improve their safety record.


GPS is being used by technology providers to improve everything we do in our lives and in business.

Real-time fleet management systems have proven invaluable to many service providers in logistics, transport and many other industries.

Another exciting area that’s using real-time tracking in logistics is temperature monitoring technology.