The global outsourced service market is valued at approximately $85.6 billion. Two-thirds of this market is devoted to outsourced IT services.
While it’s evident that companies are spending hugely on IT outsourcing, you may not know if it’s right for your company.
If your business is considering outsourcing its IT services, consider these four assumptions that are sure to lead you in the right direction.
1. Outsourced IT Professionals are Experts and Always Available
While an in-house IT team may know the ins and outs of your company, they may not be well-versed with new technological trends.
Third-party IT services providers have to be versed in what’s relevant now and what’s in the workings for the future. Plus, how new tech will change business.
For example, digital transformation is top of mind for most organizations. You’re not engaging a “one-man-band” when you outsource your IT.
You’ve got a contract and SLA with the provider. Thus, by outsourcing IT, irrespective of the size of your firm, you’re harnessing the collective expertise of several specialists across different disciplines, including how digital adoption, i.e., moving from physical to virtual systems.
Additionally, most IT firms offer dedicated 24/7 support plans for uninterrupted operations. An in-house team is only available on a “nine-to-five” basis. Some of the members may also go on holiday several times a year.
2. Outsourcing IT is Cost-Effective
While cost may not be the main advantage of outsourcing, it’s an essential deciding factor. This is especially true for start-ups businesses on a tight budget.
Hiring an in-house IT team may seem more affordable for many. But if you factor in some volatile costs, outsourcing will be the cheaper option.
For example, it’s not just the recruitment process but also the onboarding and ongoing training requirements. Plus, superb IT specialists like to move around, so you may lose your in-house IT expertise and have to start the HR process again.
Other costs associated with tech systems include:
- Software licenses, and subscriptions
- Hardware maintenance and replacement
- Cloud service subscriptions
Outsourcing contracts usually have fixed-rate terms, which is beneficial, particularly for SMEs, for managing cash flow.
3. Outsourced IT Services Offer Better Security
Different businesses face different kinds of cybersecurity threats. Through a lack of knowledge, experience, and expertise, an in-house team is more likely to make a few security mistakes. What business can afford lapses in security today?
Customers will leave an organization presenting weaknesses and lacking systems and measures that protect their data. Therefore, a security breach can put your crucial business data at risk and your operation’s very existence.
Hackers will use black hats and social engineering tactics to steal your data. Since IT companies have dealt with many cyber-attacks, there are familiar with these techniques. This puts them in a better position to protect your business against digital threats.
They’ll also use infrastructure that’s compliant with state cyber laws.
4. Outsourcing IT Promotes Resource Optimization
Outsourcing IT services will help free your employees from doing what they do best. For instance, if your in-house IT team specializes in building mobile apps, you’ll be wasting their potential if you assign them unfamiliar tasks such as repairing hardware problems. And that’s where an outsourced team comes in.
Outsourcing IT will also allow you to pay attention to other business sectors.
Leverage the Benefits of Outsourced IT Services
Hiring outsourced IT services is to eliminate the stress of managing your business’ IT system. A good IT company will help you grow and give you a competitive advantage.
More importantly, your day-to-day business activities will run smoothly. If any issues arise IT Support will be there to get everything back up and running smoothly.
There are many reasons to outsource IT services, including getting the systems your business needs to compete and grow. With outsourcing SLAs, there’s no room for poor service. Plus, recruiting and retaining IT specialists is no longer your concern – your focus can be firmly on doing what you do well and providing the best tech services available.