Connect with us

Technology

How VOIP Can Transform Your Business’s Telephone System

office worker

VoIP can completely change the way you use telephones. The reality is that VoIP is now the number one choice for businesses.

And for good reason.

It’s completely changed the playing field. The world of business and communication has changed. Plus, VoIP is the only type of communications system that’s meeting the evolving needs of its users.

There are so many reasons why VoIP is better than the traditional phone, and it’s widely expected to result in the death of the traditional phone line.

So here are the reasons why VoIP can transform your business.

You Save Money by Using VoIP

The primary reason why businesses are moving to VoIP is because they know they can save money with VoIP in every area.

Let’s examine this in more detail:

First, the installation fees of VoIP are practically nonexistent. The only things you need to pay for, in terms of hardware, are the handsets themselves. Everything else is software that utilizes your existing high-speed Internet connection.

Secondly, if we look at ongoing fees, you can save 50%, on average, just by choosing VoIP over another type of communications system.

Over the course of your first year, you’re easily saving over a thousand dollars. Yet you’re not compromising on any of the features you’re already used to.

It’s Scalable

The beauty of VoIP is that it’s scalable, unlike other types of telephone systems. Expanding a traditional telephone line easily runs into hundreds of dollars.

But if you’re working with a VoIP provider like Cebod Telecom, it’s just a matter of adding more phone lines or extension using the existence internet connection. You may decide to order another pre-configured desktop phones or cordless phones , but there’s nothing more to it than that.

The best part is that you can downgrade your current system, if you so desire. Scalability with VoIP works both ways.

VoIP Embraces New Technology

Traditional telephone systems are often accused of living in the past. But VoIP has moved in the opposite direction and has embraced new technology.

For example, VoIP allows employees to use their own smartphones as an extension of their office phone. They can have their calls routed from anywhere, so when they return to the office, they aren’t greeted by a flood of voicemails.

VoIP has almost moved into the cloud. These days you can purchase dedicated VoIP cloud services or on site VOIP PBX systems.

Furthermore, it allows business administrators to manage features wherever they happen to be, such as call forwarding and routing.

Many VoIP providers are even integrating VoIP with other new trends, such as voice activation technology.

Integration with CRM Systems

What’s even more exciting is that full integration with CRM systems is now possible. This goes to a level that a traditional telephone line couldn’t even dream of.

It’s now possible to answer a call and have all the information about that customer brought up on a computer screen. Long-term customers now have all their data available to the person answering the call. Customer service can be more personalized than ever.

Furthermore, this means companies can take an additional step.

For example, VoIP can be used to monitor calls and to extract data from both staff members and customers. It enables employees to use the correct words and put forward the correct offers.

Customer preferences are logged and shown automatically.

This has the advantage of personalizing interactions and giving a more tailored service.

Final Thoughts – VoIP Can Help You Take Your Business to the Next Level

VoIP is definitely trending. There’s no doubt that this will continue to increase its market share and, inevitably, push out traditional phone lines for good.

What businesses love about VoIP is it’s never been more affordable than it is now. Everyone from startups to big corporations can take advantage of it.

How do you make it work?

You need nothing more than a strong, stable Internet connection. Business Internet packages are becoming better and no longer cost a lot of money. It’s made VoIP more viable than ever.

Just check your speed and then compare it with the requirements put forward by your chosen VoIP provider.

Are you ready to utilize VoIP as your telecommunications system of choice?

Trending