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Why Experience Analytics is One of the Best Customer Insight Solutions

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Customer insight solutions are important for gaining and retaining customers. Here’s why you shouldn’t ignore experience analytics.

Most small businesses with budget limitations are usually caught up in a dilemma as to whether they should commit for resources to technology.

How do they overcome this uncertainty? As competition increases, data increasingly become essential for business. Application of technology to its processes and procedures will help a business make informed decisions. The business will get excellent customer insight solutions and know the direction it’s taking for planning purposes.

There needs to be a process that asks a question of what transpired – measures past data to answer the question and predict what will happen in the future. This calls for experience analytics.

It assists a business to make sound decisions with the intention of driving the business forward, increase productivity, revenue growth and meet its objectives.

So how does a company achieve this critical mission? It involves analyzing past data and employing strategies that attract new customers while retaining the current ones.

Why Experience Analytics is Vital When Implementing Customer Insight Solutions

Lead Generation

One of the primary goals of analyzing historical customer data is to increase a company’s overall revenue. In the current business trends, customers are continually looking for information on the internet about a company’s brand, product, and services.

Most people are spending more time on the internet and the social media pages than ever before. It is therefore important to develop content that is valuable and relevant. You are more likely going to convert your leads into buyers of your products or services.

Customer Engagement

The level of customer engagement is an indication of the interest generated by your target audience to your brand, products or services. A post in your social media page is likely to create a lot of attention. But how will you find out if it has met the intended objective?

The number of likes, comments and shares may not be a clear indication that your promotion agenda has been a success.  You can use available customer insight solutions to get more relevant data such as subscriptions and sales.

You are thus able to come up with a proper analysis if your customers are relating to your content. It will also help you know if your promotion strategy is bearing any fruits.

Customer Confidence

By studying customer behavior and patterns, you can develop products and services that are tailor-made to suit their needs and preferences.

In this way, you can build a long lasting relationship with your audience. In return, the customers gain trust and confidence in your brand.

Most of the time you find that customers will show interest in a firm’s product not because of the promotion efforts but due to referrals.

Therefore, a satisfied customer will become a strong advocate of your business, and this will result in more sales translating to an increase in revenue.


Data is now an intangible business asset. It will change the way businesses carry out their operations across different segments. For that reason, no business should ignore customer insight solutions.