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Internet down? How to get your VoIP system up and running


You might have recently implemented a VoIP phone system for your business, perhaps out of a belief that you can trim your telecoms costs and use various exciting new features. This belief wouldn’t be ill-founded, but your VoIP system cannot run without, first and foremost, the Internet.

Hence, if your firm’s Internet connectivity suffers a hiccup, this phone system could go down at an inopportune moment. Here are ways of preventing an online outage seriously hampering the firm.

Tinker with your devices to sort out interior cabling

Usually, when you are struggling to establish a corporate Internet connection, cabling – whether inside or outside the business building – is at fault. Issues with the interior cabling can be rectified if you replace cables, upgrade your router or re-configure the computer, as Engadget advises.

In fact, getting your system back into gear could be as simple as switching everything off and on again, a classic troubleshooting procedure. However, what if the exterior cabling is the culprit?

Put a backup connection cable into place

If you suspect that a problem with exterior cables is what has led to your outage, putting this issue right would typically be a responsibility for the PSTN – public switch telephone network.

In the rare instance that road construction or environmental issues damage the point connecting your business premises with the PSTN, it would be beneficial to have an alternative connection point. A private link like this could be utilised when your usual connection has gone down.

Have two separate ISPs at hand

Relying on just one Internet service provider for your VoIP system can be risky. After all, if the connection goes down, you would be at that ISP’s mercy. However, you can add an extra layer of protection by having a second ISP to which you can turn when the other is unable to help.

For this reason, make sure that your VoIP system supports any broadband Internet provider. Planet Numbers is a UK company that can provide a system with this compatibility.

Also have more than one connection medium ready

When seeking a second Internet service from a separate company, make sure that this service does not use the same connection medium as the other service the VoIP system usually uses. So, if one service uses a cable connection, choose fibre optic for the other, suggests HuffPost.

Nonetheless, make sure that the second Internet service doesn’t offer spotty connectivity. Remember that VoIP systems rely on a good Internet connection, as Business News Daily says.

Switch to mobile phones if necessary

If your employees use mobile phones that tend to rely on Internet connections separate to that customarily used by the business, these mobile connections could also serve as backup.

Fortunately, the hosted VoIP service offered by Planet Numbers allows workers’ mobiles to be integrated with the office system. This would entail just downloading an app onto each of the mobiles, whether they run iOS or Android. Call Planet Numbers on 08000 886 543 for more details.