Connect with us


Internet down? How to get your VoIP system up and running

Last updated by



VoIP (Voice Over IP) is a technology that allows people to make phone calls using an internet connection rather than a traditional phone line. You can use any computer, tablet, or smartphone to make calls without paying long-distance fees.

The Benefits of Using VoIP Technology

There are many benefits to using VoIP technology. One of the most significant advantages is cost savings. With VoIP, you can save money by not paying long-distance charges when making international calls. You also won’t need to purchase expensive equipment such as a PBX system. Plus, with VoIP, you can call from anywhere, making international calls cheaper and saving money on long-distance charges.

Making Calls With Your VoIP Phone System

Businesses often implement a VoIP system because it offers several advantages over traditional phone systems. First, it provides more flexibility. Employees can work remotely without needing to travel to the office.

Customers can also make calls directly to the company’s phone numbers, eliminating the need to call a different extension. Finally, VoIP systems offer lower costs. Because they do not require expensive equipment, companies can save money on monthly fees.

Employees can access the internet using their computers instead of going to a local office. This means your staff can remote work while accessing your VoIP. In addition, customers can call the business by dialing a number rather than a particular extension.

Choosing an IP Phone System Provider

Consider several things if you’re looking for a new phone system provider. First, make sure the company offers both residential and commercial services. Second, find out how much the service costs. Third, ask whether the company has any contracts with other companies. Fourth, check whether the company provides 24/7 support. Finally, ask whether the company will provide training for your staff.

Keeping Your Workplace VoIP Online

If your firm’s Internet connectivity suffers a hiccup, the VoIP phone system could go down at an inopportune moment. Here are ways of preventing an online outage from seriously hampering the firm.

Tinker with your devices to sort out interior cabling

Usually, when you are struggling to establish a corporate Internet connection, cabling – inside or outside the business building – is at fault. As Engadget advises, issues with the interior cabling can be rectified if you replace cables, upgrade your router, or re-configure the computer.

In fact, getting your system back into gear could be as simple as switching everything off and on again, a classic troubleshooting procedure. However, what if the exterior cabling is the culprit?

Put a backup connection cable into place.

If you suspect that a problem with external cables has led to your outage, putting this issue right would typically be the responsibility of the PSTN – public switch telephone network.

In the rare instance that road construction or environmental issues damage the point connecting your business premises with the PSTN, it would be beneficial to have an alternative connection point. A private link like this could be utilized when your usual connection has gone down.

Have two separate ISPs at hand

Relying on just one Internet service provider for your VoIP system can be risky. After all, if the connection goes down, you would be at that ISP’s mercy. However, you can add an extra layer of protection by having a second ISP to which you can turn when the other cannot help.

For this reason, ensure your VoIP system supports any broadband Internet provider.

Also, have more than one connection medium ready.

When seeking a second Internet service from a separate company, ensure that this service does not use the same connection medium as the other service the VoIP system usually uses. So, if one service uses a cable connection, choose fiber optic for the other, suggesting HuffPost.

Nonetheless, ensure that the second Internet service doesn’t offer spotty connectivity. Remember that VoIP systems rely on a good Internet connection, as Business News Daily says.

Switch to mobile phones if necessary

If your employees use mobile phones that tend to rely on Internet connections separate from that customarily used by the business, these mobile connections could also serve as backup.