SIP trunking is the virtual version of the analog phone line. The chances are your business will find a use for something like this at some point. Choosing the right SIP service provider is crucial. Without the right provider you’ll get an inferior service and a lack of support.
Here are our top tips for choosing the best SIP trunking provider.
What Do People Say About Them?
The first port of call is to check out the reviews received by the company in question. It makes no sense to waste your time on a company that people have already slammed for poor service. A simple Google search will bring up a variety of reviews relating to specific service providers.
A company’s online reputation will tell you everything you need to know about them.
Can You Scale Without Paying?
Small businesses are going to grow. The trunking service you start out with might not be the one you need twelve months from now. You need to be able to upgrade capacity and quality of service according to where your business is right now. Does your provider make this easy?
You should be able to scale and change your service within a matter of hours. It also shouldn’t cost you a lot of money to do this. Some providers charge a lot for the privilege of changing your level of SIP service.
How Good is the Support?
Customer support becomes a critical lifeline when your service isn’t working. You’ll find out a lot about a company’s level of customer service when you read the reviews. The only real way to find out how good they are is to check it out yourself, though.
You should approach the company and contact them to enquire about their services. Look at things like how responsive they are and whether they answer your questions with confidence and surety.
Is the Service Reliable?
A 99.9% uptime rate is the minimum you should demand from any company you work with. Anything short of this simply isn’t going to work. Most companies will brag about how much uptime they have, but you really need to ask current and previous customers to know this for sure.
What About the Price?
Price is always important, but it shouldn’t be the priority. Choosing a company based on price alone is the wrong thing to do because then you’re not considering quality. The level of service and the reliability of the SIP trunking provider should come first.
Conclusion – Choosing the Best Provider
Finding the best provider is crucial, and the best way to do this is by looking up reviews from previous customers. You’ll find an array of websites dedicated to helping you find out the truth about a company. Some organizations may even provide you with free trial periods.
SIP trunking is a valuable tool to have at your disposal, so it makes sense to have the best provider at your disposal. How are you going to find the best provider for your company today?