What’s your business objective goal? May be helping people for their own needs, right? Ultimately, you become a customer service provider. Being a customer service provider you should know how to deal with problems, how to respond to and resolve issues something at small businesses can grow.
If customer satisfaction is your only goal, then it’s sure that great customer service will get you there. Following are 7 deeds given by Global Response – you can do to implant great customer service into your business goals:
Here are three simple things you can do to embed customer service into your business philosophy and day-to-day operations:
- Listen To Learn! Learn To Listen!
Listening can be quite an effective way to increase your profitability. Following are two ways to show your customers that you are listening to them and few tips on how to use if effectively.
> Show You Care For Them
Prove your customers that you are listening to them by gestures of taking notes or telling them what they said. Pay attention to their words and tone. Monitor their body language. Be specific in your communication. Ask questions if you are able to properly understand their requirements before simply responding to their requirements. If you can’t reply them immediately, ensure that you provide a timeline for response or make a note in your calendar. Such deeds will help you to build your customer relation and can see a vast difference in company profitability.
> Facilitating Feedback
If you can’t interact face-to-face with a customer, discover ways to stay in touch with them and prove that you are listening and are enthusiastic to keep the lines of communication open. For instance, take the feedback from your customer after a sale to make notice your customer that you want to hear from them. Take surveys on what they love to see from your brand. After all, customer service is about satisfying the requirements and prospect of the customers. Feedback information will provide your business to open new lines of opportunity and will make sure that your business is relevant to your customer.
- Treat Customers Just Like A ‘BOSS’
Everyone loves if they are treated like a boss, and that’s what you need to do here. Customers always want to see the highlight side of your business, so start working on it and put yourself in their shoes.
One of the best way to instill this attitude is to carry out a simple drama in which they can play the same role and act out few scenarios that include both easy going and difficult customers. This deed will make you realize what you are lacking and what you need to improve whilst talking to them.
- Persuade Agents to Take Responsibility of Problems
Encourage agents to take the rights of problems and spend enough time to solve it out with the customer, instead of giving rise or passing over the problem. Such deed will provide agents a real sense of pleasure in their job and even means they are responsible for their job – which shows brilliant customer service.
- Use The Customer Survey Data
Positive data reflects the excellence of your company with your customers. Moreover, good data endows your company to take action. The basic formula is to create a satisfaction survey that probes honestly into the heart of your gaps and opportunities.
- Reach Your Customers Everywhere
Make sure you carry your customer service goals everywhere where your customers are present. Now customers are increasingly asking speedy responses to their complaints – especially on social media. A company who is not paying attention to this will surely pay havoc in terms of its reputation.
- Rethink Building Relationships
As consumers are operating and thinking differently these days, and more differently tomorrow, organizations must embrace the working environment. So only way to solve these is that the organizations rethink their approach of doing business and building relationships with them.
- Display Product Knowledge
The most important aspect of great successful customer services lies around product knowledge. That means, any operator who directly contacts with the customer should always be aware about the companies products or services inside out. In most of the cases, rising robust product knowledge incorporates managers helping operators to build their confidence so they are provoked to succeed.