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Surfing the Social Media Whirlpool with Dashboards

Social media has become an integral part of businesses and marketing strategies. But let’s accept it social media marketing is a hard work to accomplish. With more than 500 million updates per day on Twitter alone, it’s a challenging task for marketers to keep track of what’s happening in the social sphere.

social media for business

Social media has become an integral part of businesses and marketing strategies. But let’s accept it social media marketing is a hard work to accomplish. With more than 500 million updates per day on Twitter alone, it’s a challenging task for marketers to keep track of what’s happening in the social sphere.

Today we live in a world where everyone wants to engage socially with fellow users. In a situation like this, it is natural to be flooded by social media data. It is also essential to surf the wave and take only what’s required for your business. But the question is, how do you do it?

Let’s identify the problems here:

  • The Internet never sleeps and there are scores of social media platforms where your target audience is likely to be.
  • It is humanly impossible to be online 24/7.
  • Small businesses and bloggers hardly opt for hiring staff for social media management due to budget constraints.
  • Even those who can afford it do not always go for this option.

Statistics indicate that less than 5 percent of small business marketers outsource social media marketing management whereas 40 percent of them would rather outsource their TV/radio advertising and 35 percent would do the same with SEO.

So how are you going to interact and engage with your target audience as well as stay on top of things on each of your social media accounts?

Enter social media dashboards.

What are Social Media Dashboards?

For an avid digital marketer, social media dashboards are nothing new. They have been around for quite a long time now and are great options for helping you combat social media’s time-sucking vortex. These tools make managing various social accounts super-easy by syncing all your accounts in a conveniently accessible place.

Besides, a social media dashboard displays all your social media analytics together, eliminating the need to go into each account and check them manually. With a robust dashboard, you can access all major social media platforms, including Twitter, Facebook, LinkedIn, Google+, Flickr, Tumblr and Evernote.

Here are some dashboards that are used for different kinds of social media tasks.

1. To Schedule and Post on Various Platforms

Hootsuite

This is one of the most popular social media management tools out there. Hootsuite currently has more than 10 million users and it is available in 13 languages. This dashboard offers both free and premium accounts and users can sign in via their Twitter, Facebook or Google account.

Once you have created an account, it’s time to sync all your social networks within Hootsuite. It allows you to add ‘streams’ such as Home, Wall Posts, Mentions, Sent tweets, Retweets, and so on. To keep different social media streams separate, add tabs to group streams in relevant columns. This way, you can create tabs for Twitter, Facebook, and LinkedIn etc.

It is also very simple to schedule your posts with Hootsuite. It also features an app directory that includes scores of third-party apps, both free and premium.

Buffer

This tool helps you to publish on multiple channels and also tracks the effectiveness of those posts. Try Buffer for its clean and super simple user interface; it’s too easy to sign up where you have the option to login using your Facebook, Twitter, Google+ or email account. It offers a free trial account where you can sync all major social platforms.

The ‘Suggestions’ tab of Buffer provides a list of posts in different categories such as inspiration, marketing, lifestyle etc. that you might like to share on your social accounts. Better yet, you can even attach a Group or a Page instead of attaching your personal profiles.

At present, Buffer has more than 2 million registered users.

2. Engagement, Reach and Influence

Klout

Klout is a great tool to determine your social media influence. Brands can use this tool to identify the industry influencers and engage with them to leverage upon their social reach and power. According to a Nielsen report, 92 percent of global consumers trust recommendations from their peers over any other form of advertising. It is therefore imperative to identify and target influencers, and get them to speak genuinely for your company in the social space. And Klout helps you to do exactly that.

This robust platform also helps you to measure the effectiveness of your social media campaigns. It claims to track more than 400 metrics on a daily basis from eight major social networks, giving you a detailed report about your social reach, amplification probability, engagement, and influence. While Klout scores calculation is apparently complicated, the simple graphs and diagrams make its reports easy to comprehend.

You can even compare your score with that of your competitors to understand where you stand in the social sphere.

SocialMention

A simple tool to use, SocialMention tracks all mentions of a product, brand, or hashtag across social channels. It also tracks blogs, comments, forums and photos for mentions. This online tool monitors more than one hundred social networking channels and is said to be one of the best free listening tools available on the market.

It provides in-depth and real-time data analysis and measures influence for 4 categories: Strength, Sentiment, Passion and Reach. Using this tool, businesses can get a snapshot of the social sentiment or opinion about their company apart from measuring the overall influence of their posts across the social sphere.

3. Competitor Tracking

Rival IQ

As the name suggests, it is a competitive research tool which allows users to add their business and their competitors to a landscape. Rival IQ compiles your social media data and that of your competitors’ into one dashboard so that you can compare the figures. It helps you to measure your performance across various social channels including Twitter, Facebook, Instagram, Google+, LinkedIn and YouTube.

This tool also provides regular email updates alerting you about top content on social web. Rival IQ offers a free 14-day trial with complete access to the social media dashboards and competitor tracking. Businesses can gain in-depth insights about the industry as a whole. The Day of the Week chart, for example, allows you to see when content related to your particular industry is more likely to go viral.

4. Analytics Dashboards

Cyfe

This is an advanced business analytics tool that allows you to connect not just social media but all your online activities. Cyfe offers a Forever Free plan and signing up is easy for this tool. Simply enter your name along with your email address and password and your account is ready.

Cyfe offers a wide range of widgets that serve different purposes. These include:

  • Blogging
  • SEO
  • Social media
  • Advertising
  • Email
  • Web analytics
  • Monitoring
  • Sales and Finance

Each widget supports various services and syncs with other tools. The Sales and Finance widget, for example, allows you to add tools like Paypal, Freshbooks, Salesforce and Xero. In addition, you can add a Competitor Dashboard to monitor your competitors’ social media and SEO efforts and growth via widgets.

Cyfe is more than a social media management tool; it is truly an integrated dashboard.

Conclusion

Even a few percentage points on a social conversion metric can make a world of difference for businesses and marketers, determining the success and failure of their campaigns. These social media management tools, which are designed to help you create outstanding reports and gain in-depth insights about industry trends, should therefore be used to gain every advantage you can. While many of them offer free versions, the premium plans are valuable options for getting enterprise-level details.

Social Media

How to Fix Social Media Mistakes That Can Harm Your Brand And Business?

social media

Whether you are an entrepreneur or a start-up owner, social media is one of the most indispensable marketing tools of all time. If you own a business then you must have a significant online presence to succeed. You can’t even think to flourish your business abundantly without a right approach to strategic social media marketing.

Also, not all the social media tricks are worth enough. You need to follow some effective tips to fix the most common social media mistakes and that’s it, you are done.

How can you fix the biggest social media hassles?

Don’t focus on one social media platform

When it comes to social media marketing then one of the biggest mistakes that marketers often do is focusing on only one channel. The biggest flaw in this approach seems to be your target audience might be more active on other social media platforms. So, your effort to save some of your bucks can end up losing potential customers.

Hence, you need to do thorough market research to figure out in which platforms your clients are more active. Before going for the final channel preference, you need to engage in a discussion or survey with them to understand the real scenario.

Don’t post same contents on all channels

If marketers post the same content on various social media platforms then it divides marketers. Some of the marketers can be seen to approve this approach while others don’t do that. However, you must consider a couple of important aspects.

  • The content that you are offering should not be specific for one social media channel. It means that suppose, if you are sharing the same post on Twitter and Facebook, you are doing that without any optimization. For instance, Twitter is all about posting the frequent updates. On the other hand, Facebook concentrates on less frequent and more personal posts. If you cross-post the same content then you will end up alienating a section of your audience.
  • One of the biggest reasons why you should avoid posting the same content on all the social media platforms is that cross-posting from your end can be considered as laziness by your audience. The repetitive contents might lead your customers to unfollow you.

Hence, to boost up the engagement level on social media, curate separate content for each platform while following the rules of each one of them. Consider A/B testing to be a major trick here for varying content that you post on various platforms.

Avoid posting spammy content

Of course, the purpose of social media platforms is to promote your business but if you post too much content then it can chase your followers away. Moreover, if you are leading a startup business, then you might begin your social media strategy with enthusiastic and aggressive content.

Actually, this mustn’t be the condition. Rather, you should start with fun and engaging content that seems to be varied and not just about promotional chapters. It is always smart to not bombard them with sales promotions. They might otherwise unfollow or unlike your profiles. It is not only true for the startups. The same makes sense for established companies.

It must be your responsibility to always value your customers and let them enjoy your content. Thus, you should make content marketing as your main focus. The social media channels for your business are to educate your audience and provide knowledge, information, and enjoyable content to them.

Don’t be rude on social media

When it comes to detailing negative comments on social media then it tends to be a pretty sensitive subject for the businesses. One wrong or abusive answer from your end can spoil your marketing strategy altogether. Howbeit, it is even not the right trick for marketers to ignore the negative comments. It might end up giving the impression that your customer service is not good enough.

So, the best part here could be positively responding to those who are criticizing your brand. Although it is pretty tough to not take the negative reviews and comments about your company badly, especially when you have invested a lot in your business. But, you’ve to deal with it anyway.

It is important to make sure that each and every reply that you are typing is very calm and polite. Replying publicly while being cool is the best way to assure your customers that you care about them. You must do that to boost up your social media marketing smartly.

Create a proper social media marketing plan

Like your overall business, the social media presence that you have must be a well-planned one. If you are not curating an organized social media strategy then it will impact business goals. Hence, you need to opt for a targeted social media strategy which can let you choose relevant platforms for connecting with existing and potential customers.

Moreover, a yet another reason why you should create a rightful social media plan is that the majority of purchasing decisions are made on social media platforms nowadays. In fact,  46% of social media users look for products on social media channels before purchasing. Hence, make sure that you are having a proper social media strategy to receive insights into the role of social networks that they play in the buying process of customers.

Summing Up

Aren’t these tricks seems to pretty effective?

It’s easy to start with social media marketing but marketers often miss to take the right steps for getting the best out of it. Thus, it is recommended to keep the aforementioned tips in your mind and you will definitely end up with a highly beneficial social media marketing strategy for your business. The less you commit these common mistakes, the more your marketing strategy will skyrocket!

What are you waiting for?

Walk an extra mile, take these potent steps now, and that’s it!

Read more from Maulik Patel – on this blog

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Social Media

How to use Instagram stories to engage your audience

instagram

Instagram’s stories is often called the disappearing story feature, but don’t let the fact that it disappears after 24 hours fool you.  Instagram stories is a great way to capture your digital target audience and avoid clogging up your carefully created Instagram profile with not so relative stories.

Often your audience and followers may like to see what else is going on with your brand or get a sort of behind the scenes view of who they’re following, this is where Instagram stories must be a part of any social media marketing strategy.

With an impression count of one billion daily active users, Instagram has certainly become one of the most important social media marketing tools. And the Instagram stories offers another cool way to engage your audience and create a lot of opportunities to gain more followers.

To keep up to date with Instagram and other social media marketing trends it’s a great idea to complete a social media marketing course.

Instagram page vs Instagram stories

So, what’s the difference between an Instagram post and an Instagram story?  Which one is better? How do you know which approach to take for your social media marketing campaigns?

The first thing you need to take into account when considering these questions is that get followers through your Instagram feed, in other words from posting on your profile page.  So, using the Instagram feed as a starting point is an important part of getting the most out of your digital marketing efforts on Instagram.

In a nutshell, Instagram stories should be used to complement and not replace your Instagram feed.  Instagram stories are an entertaining way to grab your audience’s attention, which should never be overlooked in your social media marketing campaigns.

How to use Instagram stories

Instagram stories were launched in 2016 and since then have become a very popular part of social media marketing and definitely are a great tool to engage your audience.  But as with every social media marketing strategy there are best practices and proven strategies that must be taken into account when building your Instagram stories platform.

There are only two ways of adding your content to Instagram stories, which are via your profile page and the second way is by navigating to your main feed and clicking on the camera icon.

Engaging your audience with Instagram stories

A staggering amount of 500 million people use Instagram stories every day, that is mind-blowing.  Another really encouraging fact is that one in five stories receives a direct message from their audience. Now that is a powerful engagement.

Here are some tips for creating great Instagram stories:

  • Keep it short – Short and sweet is key yet valuable. Do include a strategic headline.
  • Keep text to a minimum –Avoid cramming your Instagram story with too much text or subtitles which can quite easily ruin great content.
  • Don’t come across over selling – Do not include excessive promotional text.  Your story should be entertaining, and any selling point should be subtle.

Building your Instagram stories audience

The absolute beauty of Instagram stories is the variety of content that can be used in your story, which brings endless possibilities to get your message across and engage your audience.  You can now share videos, images, time-lapses, live streams and boomerangs.

Types of Instagram stories

The world of social media marketing is always evolving – this trend is no different with Instagram stories and it can be a confusing when starting out which type of Instagram story to use.

The main goal of your story is to cut through the ever-increasing noise on Instagram to not only build your audience but to increase valuable engagement with your followers.

Below are a few Instagram stories to choose from, but with practice you’ll soon learn what works best for you and your brand.

  • Simple colour background with added text.
  • Add music to your image and you can even decide on the point you’d like your track to start.
  • Going ‘live’ on Instagram stories has become a popular choice especially for events or launches of any kind.
  • People love boomerangs, which is a setting that takes a burst of photos which loop to create a short animation.
  • Superzoom allows you to create a funny or dramatic video clip.
  • Stop-motion is a setting that allows you to create short animations.
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Social Media

The Top 10 Social Media Marketing Tips You Need To Know

social media

Do you know how many users are on social media networks? If you thought maybe a billion, think again. By the end of this year, there will be circa 2.77 billion social network users and it’s never too late to start your SMM.

Businesses that have taken advantage of social media have seen their ROI (Return On Investment) improve by up to 119%.

So here are our 10 top 101 SMM tips for businesses with no idea what to do and where to do it.

1.  Stick with the platforms that work

Making the most of social media doesn’t mean your business needs to be on every single platform.

Less is definitely more in this case.

There are different social media platforms for a reason. Each of them has its own uses and benefits that work with a variety of businesses and industries.

For example, really visual products and retail businesses work well on Instagram – because it’s designed as a photo sharing platform to sell through images. Similarly, LinkedIn is designed as a professional platform, which means it performs well with B2B businesses.

Before you start planning your social media strategy, make sure your business is on the right platforms.

This not only involves picking platforms that work well for your company but also knowing what your customers use and interact with.

Think about it. Are your customers on Pinterest? No? Then you shouldn’t be either. It’s that simple.

Done right, you’ll not only reach your customers but save yourself a lot of time and effort running social networks that you really don’t need to.

2.  Write for your audience

This tip applies to your marketing as a whole, but can sometimes be forgotten when it comes to social media.

To improve your performance and create content that your customers will interact with – you need to write to them.

Don’t try and include everyone with general messages that miss the mark. Write to your customers and only your customers.

These are the people who buy from your business. So what are you gaining from trying to target everyone else?

3.  Keep it relevant and give your customers value

Okay, so you’ve got your social profiles up and running.

Don’t make the mistake of posting any old thing to stay active though.

Every piece of content that you put out needs to be relevant to your business.

For example, if you were a plumbing business – why would you post about landscape gardening? They have nothing to do with what you offer and more likely than not, aren’t something your target audience is interested in.

Your content doesn’t just need to be relevant though, it needs to be consistent with your branding and provide value to your followers.

Not sure what that means?

Answer this simple question: what do your customers get out of following you?

Once you know the answer to that, you’re on your way to providing top-quality content that your customers will engage with.

4.  Don’t forget to share your news

Got an important piece of news? At an event? Or just have something good happen around the office?

Let your followers know about it!

Social media are the exact channels to share this piece of information.

If you’re attending an event, posting updates won’t just help drive people to meet your business – it will also help you connect with everyone else who was there.

Whatever it is, don’t forget to share it. Even if it’s something as mundane as your employees treating themselves to doughnuts in the office.

It may seem like a small thing, but it actually helps humanise your business and give your customers a glimpse into the real faces behind the company.

This is amazing for building trust and a relationship between you and your customers. In turn, this will help reinforce their loyalty and return custom.

5.  Post when your audience is online

Want the most engagement and get the best results from your social media?

There’s a simple solution – make sure you post when people are most active, online and likey to see and engage with your content.

Most importantly: post when your customers are online.

Not sure when these are

You can find out the best times to post on social media and increase engagement by following the guidelines.

6.  Use hashtags wisely

Hashtags are a searchable and clickable way for users to find content on a particular topic or area. When used correctly, they’re a great way for new users to find and interact with your brand.

But be warned: not every platform uses hashtags in the same way.

Here are some general guidelines for hashtags for different social accounts:

  • Twitter. 1-2 hashtags per tweet.
  • Instagram. 9-11 hashtags per post.
  • Facebook. Hashtags are rarely followed and used in on this platform – and should be avoided unless you’re promoting a specific event or occasion.

Remember to select your hashtags carefully.

You don’t want to appear in non-relevant searches or get a spammy reputation for constantly taking up a particular hashtag.

This is particularly true when using Instagram, as if you use the same hashtags, in the same order, for all your posts – Instagram will shadow ban your business. This means they’ll prevent your business from appearing in these searches, without telling your business.

7.  Make use of social platform tools

You don’t have to waste hours manually sending out your updates and posting on social media.

There are countless tools out there that will allow you to schedule posts, monitor and track your results and keep on top of all your engagements and replies.

Ready to save your social team time and effort? Sign up to platforms like SproutSocial, Buffer or Hootsuite today.

8.  Capture a wider audience with advertising

Social media is a great marketing tool that connects you with countless potential customers.

However, one of the biggest problems is the sheer amount of people and businesses that are on here. They provide a constant stream of noise – giving you added competition just to get seen and noticed by your followers.

Luckily, there is a way to cut through that noise.

Welcome to social media advertising.

Paid advertising on social is a way of ensuring that your content doesn’t get lost amongst a sea of voices. It guarantees that your business is seen – giving you a better ROI and the results you need.

9.  Start remarketing on social

If you want to make the most from social media advertising, remarketing ads are one of the best tools you can use to boost your ROI.

Why?

Because you’re advertising to people who already know about your brand. To people who’ve already got an interest in your products or services. To people who have already started to develop trust in your brand.

Ultimately, you’re advertising to people who are more likely to buy.

10.  Monitor your results

Whatever you do on social media, remember to track and monitor your results.

This doesn’t just apply to your paid posts, but to your organic posts as well. Look what works and what doesn’t work and learn from it.

Get a lot of traffic when you post a certain type of content? Great! Use this to your advantage and build a strategy that works for your business.

The key lessons to remember

Let’s recap. To make the most out of your social media, you need to remember these key tips:

  • Only use social media platforms that work for your business.
  • Keep it relevant, on-topic and valuable for your customers.
  • Talk to your customers and post when they’re online.
  • Use advertising to cut through the noise and ensure your business is seen.
  • Monitor your results and use it to better your campaigns.

Follow them, and you’ll be on your way to social media success.

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Social Media

7 Simple Hacks to be an Influencer on Instagram

instragram

Instagram started off as a simple photo and video sharing platform just for fun. It has since grown to a serious marketing platform turning little know individuals to celebrities called influencers. Influencers are Instagram users that have a significant following that well-known brands crave to have them mention their products on their pages.

Influencers can be just normal people with a massive following or celebrities like soccer players or movie stars. You can now make money simply by documenting your daily life activities. There is a whopping 2.38 billion budget for this particular sector.

Getting a massive following is not that easy, but it is possible if you are patient and persistent. While some opt to use bots such Instagress clones to get a following, it would be better if you start from scratch and build up a loyal following that will be participating actively in your campaigns. It is better to have a small engaging following than a large dormant one. Here are some hacks you can use to grow your following and become an influencer.

Focus on Influencing Others

Becoming an influencer is not as difficult as you would like to imagine. It is true that a while ago brands went only for those with a massive following. Today, there is a new category of micro-influencers. Most companies have realized that it is easier and cheaper to work with individuals with a small but an engaging following. You can start pitching to have brands pay you to market their brands even with just 1000 followers. So, focus on creating an attractive account rather than buying followers.

Identify Your Niche

If you want popular brands to come for you, try and focus on one field when curating your account. This allows you to build an authentic account that companies can have confidence in. Lay a foundation of your brand by engaging and posting about things that you have a passion for. If you love traveling, then let the world see your escapades from your images, captions, and videos. You grow a more loyal following if people are able to identify with what you do.

Post Quality Content Regularly

The key to growing a following that will make you an influencer is posting quality content on a regular basis. People will check your account and make a decision to follow you if they have something they can see on your account. If you have decided that fitness and health is your path to influencer marketing, then let people see what it is you can offer in that particular field. Try and stay true and passionate about your cause to maintain and grow a loyal following. You do not need to fake anything.

Focus on Increasing Engagement

As I mentioned earlier on, these days, brands focus on micro-influencers that have a stronger and more active reach to their followers. Brands know that it is easier for such influencers to convince their followers to try certain products due to their direct reach than those with a massive following without active engagement. So, make sure you actively engage your following by participating in their conversations, and responding to questions and suggestions.

Follow Other Influencers

Identify other influencers that share the same passion as you and work with them. Make sure you do a background search of those influencers to ascertain their credibility. Some are just individuals with no passion and with so much fake following. Such would be detrimental to your work rather than boost you. But, if you find authentic influencers, then they can guide you on even getting your first gig.

Try to Be as real as Possible

Instagram users like to relate with real and authentic people. If you come off as perfect with everything set in place, individuals might be scared of you and feel intimidated by your lifestyle. Try to connect to people with small and simple activities and make people feel like they are a part of what you are doing.

Look for Contacts

With your account set and your brand taking shape, and having built a loyal and engaging following, you now have to reach out to varies companies to monetize your brand. Again, do not focus on the money, but on letting the product you will be promoting known and used by your followers. Send direct messages to companies requesting to work with them. It is good if try out companies whose products you already use.

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Social Media

How to Define Your Brand’s “Twitter Voice”

social media

Your Twitter is failing, if you don’t have a strategy and strong brand image behind it.

That’s where your Twitter voice comes in. It’s the strategy and tone that should flow easily through your entire profile. Want to know how to find yours? Read on below.

What Is a Twitter Brand?

To define what a Twitter brand is, let’s look at someone who’s rocking their own unique one. That brand…Wendy’s. The other-wise and previously non-opinionated chain makes a splash on Twitter.

No one was expecting them to “come after” other burger chains or even individual users like they do. It made a lot of people not only laugh but respect Wendy’s more.

And due to the way they conduct themselves on Twitter, we know Wendy’s doesn’t mess around with sub-par ingredients and practices.

Like the time they tweeted about using never frozen beef, unlike other big chains. A twitter user (who has since deactivated their account) tweeted them back saying that was impossible.

Wendy’s fired back a tweet saying something like “don’t blame us because you forgot refrigerators exist”.

A harmless comment in the long run, but it got the point across. We could write a whole article about Wendy’s tweets, but we’ll leave you with one more before we move on.

In a response to Bailey (@Mr._Anderson 36) tweet “@Wendy’s Where’s the beef?” The account replied:

“@Mr_Anderson36 In our cheeseburgers and on our timeline”. In case you’re behind on the times, beef is another term for a drama or disagreement.

Not into the catty stuff? Smart Circle tweets are inspiring, instead.

Defining Your Own Twitter Voice: How to Do It

First thing first, you need to understand yourself as a brand. What’s your image? What’s your brand definition? What’s your mission? If you are or you work at a well-established business, this is probably all wrapped up in your past work.

That means the about page where your mission statement and purpose are, but also the tone in past articles and publications. Even your Instagram captions define and describe your brand.

So if you can’t write out who your brand is and describe it in three ways, do some research. That’s step one.

Step 2: Find Your Audience’s Interests

Wendy’s is lucky in that they have a pretty wide audience. They know that they’re the “one” different competitor between McDonald’s and Burger King. At least that’s how they’ve always marketed themselves.

And they know that their followers see them that way too. If they didn’t, they’d go to one of the other chains instead of Wendy’s. So it was easy for Wendy’s to know that poking fun at the other brands would go over well, as a marketing tactic.

But you may not have that clear cut of an audience and there’s no one secret to finding out what they like. Okay, there is – research and hard work. Check out your current followers and audience. Who do they follow?

Who do they retweet? What tone are those tweets? That’s where you should aim to meet them (where they already are).

Step 3 (The Final Step): Be Consistent

Wendy’s doesn’t always tweet mean things, but if you look through their Twitter, you can definitely see their attitude. You don’t have to be catty or clever all the time but sprinkle those tweets through.

You want people to expect that from you. Deliver it more than or at fifty percent of the time.

Follow these steps and you’ll find your Twitter voice. It’ll take research and practice, but you’ll come off as and be more authentic along the way.

Want to know that we practice what we preach? Follow us on Twitter.

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Social Media

How Social Media Can Influence Buying Decisions?

people online

Social media started out as an online platform for people to share personal photos and communicate with others. However, it has systemically evolved to become the holy grail of marketing.

Recent research reveals that social media is playing a major role on influencing buying decisions. This means that it’s about time that companies start paying more attention to their social strategy.

It’s unfortunate to see companies diving into social media marketing without any clear strategy. These firms only end up with disappointment. There’s strong evidence that shows that if social media is approached correctly, it can influence people’s buying decisions. But, how does social media influence buying decisions?

Buying Decisions

In order for you to understand how social media influences buying decisions, you should comprehend the psychology behind decisions. Buying decisions are much more complex than you think. Social media has gained a lot of traction for influencing consumer decisions because of these reasons:

Emotions can Influence Decisions

Buyers are influenced by emotions. People make buying decisions using both the right and left regions of the brain. They aren’t robots, so it’s highly unlikely that they’ll make decisions based only on analytical and logical basis. Think about when you’re buying a smartphone. You may have seen a photo of a cell phone on a social media post by the company selling it and then rationalized your buying decisions by checking its specs. This can happen with anyone.

Indeed, many people who purchase something say that they landed on it and had not thought about buying something like it. The reason is that emotions can sometimes affect our decisions and we can end up buying something we hadn’t planned.

We Are Naturally Suspicious

Sales representatives usually find it hard to convince people to buy. That’s because we’re naturally suspicious. Strong emphasis must be placed on establishing trust and credibility with customers before one can pitch their idea. In this regard, social media is extremely effective as people trust a product when they see that their family or friend have bought the same. They’re influenced by people they can trust.

Crowd Mentality

People feel safer to move in large groups. That’s because human beings generally have crowd mentality. Thus, it’s easier to sway people when they’re in group. That is one of the reasons social media is so powerful in influencing buying decisions. People will be convinced to buy something if they see their peers purchasing the same. All a company has to do is show them how their friends and peers have benefited from the same product. Thus, positive customer reviews are extremely important for social media marketing.

These are just a few of the ways in which social media influences people’s buying decisions. If you’re looking to promote your product or service, you should consider using social media as it has the ability to reach potential customers and influence their purchase decision.

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