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Stop Getting on My Nerves! Tips to Deal with Impossible Clients

We all keep bumping into them, don’t we? What’s worse is that we can’t always (or rarely, if ever) speak our mind about them. And yet here we are, stuck with a client that simply doesn’t get it.

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shop frontWe all keep bumping into them, don’t we? What’s worse is that we can’t always (or rarely, if ever) speak our mind about them. And yet here we are, stuck with a client that simply doesn’t get it. A client who thinks it’s alright to call you whenever they want and give you an earful, or who never thinks a deal is fair and is convinced that everybody, including you, is out to get them.

Don’t lose heart. If you are new to realty brace yourself to come across some real characters. It can even be fun, if you take it all in the right spirit. Good realty is all about management – time management, resource management, and people management. People being the clients you deal with, the other realtors, their clients, your sources, contacts, etc. It’s all about relationships.

A lot goes around by the word of mouth in this field, so it’s more than worth your time polishing your communication and people skills. Your credibility with fellow realtors, glowing reviews from previous clients, and your charming and professional conduct will take you far. You will get into disagreements all the time. But your test as a realtor is how you handle these conflicts.

There are two sides to every story. It may well be that your client is impossible; it may also be the case that you don’t know how to handle them. Read on to find out what to do when you are faced with “difficult” clients and not lose your perspective in the process.

Personality Conflicts are Inevitable

It would be awesome if we could all get along well or if we only had to deal with personalities similar to ours. But that is just wishful thinking and the harsh reality is that everybody is different and disagreements are the norm, not the exception.

Expect conflict. Then you won’t be surprised when things don’t go swimmingly well.

It’s your job to be nice and polite and smile all the time; it isn’t your client’s job to do any of that.

If they meet your polite ‘hi’ with an indifferent ‘yeah, whatever,’ look past that. It isn’t important in the bigger scheme of things.

Keep your attention focused on the deal. Ignore your client’s mood swings. But be alert to your own!

How Exactly is Your Client Bothering You?

To say somebody is getting on your nerves is pretty vague, though it does describe your state of mind well. You are at your wits’ end figuring out how to deal with this person. We get that, but what has the other person done to wind you up so?

Are they rude?
Are they obnoxious?
Do they talk too much?
Do they have strange (and set) ideas about how much their property should sell for?
Do they have impossible demands?

Zone in on the real problem and break it down further. That will shine some light on what you need to do.

Practise Your Persuasive Powers

Selling real estate is salesmanship at its best. It involves strategic communication, understanding the other person’s objections, and bringing out your persuasive best. But none of this happens on its own. It takes work and time.

Selling requires convincing the other person that what you are suggesting is the best course of action. Once you have put their mind at ease, they are more likely to warm up to your arguments. If a client simply does not appear “amenable to reason” to you, chances are you haven’t won their trust yet.

Listening Is as Important as Talking

There’s a time to talk and there’s a time to shut up.

In their zeal to shoot down other people’s objections, many realtors don’t realize that they could be brushing aside perfectly valid concerns of their clients.

A bit of a role play may come in handy here. Put yourself in the shoes of your client and try to see the whole thing from their perspective. Are they selling their very first property? It is natural for them to be edgy if they haven’t been in this market before. Wouldn’t you be, too?

Are there any points they are repeatedly raising? Instead of making it all about you try to understand that they are particularly worried about a few things and want reassurance from you (even if repeatedly) regarding them, which (maybe) they aren’t getting. How about you approached all their concerns as perfectly valid and gave them a patient listen?

Understand That Some People are Just You-Know-What

So you have done everything in your power. You have shown all the patience in the world, given them endless benefit of doubt, drawn boundaries, done your best, and yet the client refuses to see the light.

What do you do?

If it is really bothering you, and walking away would seem like a victory instead of a loss, by all means ditch your client (though it isn’t really our place to tell you what you should be doing in such circumstances).

Another tactic is to go all Zen-like. Meaning you refuse to get sucked into your client’s theatrics. You show up when you need to and exhibit utmost professionalism in your work as a real estate agent but you don’t get drawn into arguments with them. You understand that their “unreasonableness” is their problem, not yours. Let them deal with it.

Become a Student of Human Psychology

By that we don’t mean borrow from your library a bulky 19th century textbook or two (though that is not a bad idea either). We simply mean take a genuine interest in people. Don’t judge them, but observe them — dispassionately. The more you do this the more of an insight you will gain into human nature. This is vital for anybody who is dealing with people all the time. Some realtors are a natural at this, while others need practice. But whoever is better at gauging human motives and understanding the underlying emotions behind their clients’ words and behavior, holds an edge over other realtors. Making new relationships and taking old ones forward is vital towards gaining success in realty.

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4 Ways to Encourage Healthy Eating in the Workplace


A healthier workforce is a more engaged and productive one. A lot of people overlook the impact eating habits can have on cognitive functions, mood, and concentration. But by making a few adjustments to your workplace and company culture, you could help your employees make healthier food choices.

Here are a few simple ways you could encourage healthy eating in the workplace.

Use Snack Services

There are plenty of snack services out there that will allow you to provide snacks to your employees for cheap. They allow you to buy various snacks in bulk so you can save on total costs. They’re also a great way to show that you actually care about your employees’ wellbeing.

However, not all of them are created equal and some might be healthier than others. While an office snack service like Naturebox will be focused mainly on providing healthy office snacks like dried fruits, nuts, and low-calorie options, others won’t have as wide a selection and will offer your usual run-of-the-mill snacks with a few “healthy” options. If you want to know more about snack services and which one would be best for you, Bevi has a great article about them. Bevi also supplies beverages for the office, including water dispensers.

Incentivize your Employees

There are plenty of ways you could make things easier for your employees and incentivize healthy eating. Some companies, for instance, will have free fruit around the office or will allow their employees to have access to mineral water. If you have vending machines, make sure that you stock them up with healthy foods as well as the usual snacks. And make sure that healthy options are much cheaper as well.

Do not Neglect Break Time

You have to institute a culture in your business where your employees feel free to enjoy a full lunch break and sufficient screen break time as well. This will encourage healthy eating habits and reduce stress as well. Make sure that they don’t eat at their desk and consider giving flexible break hours so they can get out and stretch their legs. A lunch hour should be long enough to let them go out and enjoy a healthy meal if they want to. Enjoying fresh air will also leave them invigorated for the second half of the day.

Make Sure that it’s a Clear Part of your Company Culture

If you want your employees to truly dedicate themselves to healthy eating, it has to be part of your company’s mission and put down in writing. Make sure that your commitment to healthy eating and overall health is part of the staff handbook. You should also make it clear to your staff that your mission will translate into actual policy. Let them know that healthy eating options will be subsidized or completely free of charge. Also, make sure that you consider adopting a corporate food plan if you have a cafeteria.


Making sure that your employees adopt healthy eating habits is not only an investment in their well-being but in your business as well. If you want to enjoy a happier and healthier workforce that will run on all cylinders, make sure to make healthy eating a must in your workplace.

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How to Make Money from Home as a Freelance Writer

self publish a book

If you have ever considered becoming a freelance writer your first and biggest question is probably “how do I begin making money as a freelance writer”? Knowing where and how to look for jobs is the first step in your freelance writing career.

There are plenty of ways to get paid but in this article, we give you 5 of the best methods for getting work as a beginner freelance writer.

Enter Writing Contests

Writing contests are a great option for freelance writers of any experience level because they do not differentiate between beginner writers and established professionals. Winning of these would be a great achievement for any resume and are sure to spruce up portfolios.

There are many competitions open to the public so do your research and see what opportunities are available to you. Prizes range from small cash payments to publications of your written works. Many of these competitions are free to enter so take the opportunity and submit your works today.

Job Boards

There are many ways for freelancers to make money online, you can find out more here. However, a common beginning point for freelance writers looking to get their first clients is to pitch for jobs on job boards. It is as simple as registering for an account and filling out applications or bidding on jobs. There are a ton of wiring jobs available on these boards and the clients are looking for people with a base level writing ability and a strong work ethic.

Start a Blog

Every writer needs a blog and these days bloggers are monetizing their blog through affiliate marketing. Running a blog can benefit you as a writer in many ways including contributing to your portfolio, creating lead generation, build up your credibility and give you confidence as a writer. Your blog will help you develop your style and target audience. The goal to successfully monetizing your blog is to pick a successful niche and developing a strong social media presence.

Guest Post

As a writer you should be following and supporting other bloggers and their sites. Consider pitching a guest post to your favorite authors. Most blogs accept guest posts and a lot of them are willing to pay for quality content from their guests. Before you send your pitch make sure you take the time to research the blog extensively. What is the style of writing? What is the niche? Develop a pitch that fits in nicely with site you are hoping to guest post for.

Self-Publish your Own Books

Amazon Direct Publishing has made it easy for writers of all experience levels to self-publish paperbacks and ebooks. The best part is that it is free to publish through KDP. Al you have to do is upload your book and wait for people to start purchasing it. Write about your book in your blog and post it all over your social media accounts to help gain some traffic and awareness. With KDP you can earn up to 70% in royalties, keep control of the rights, set your own prices and make changes to the book at any time.

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4 Tools That Will Help You Keep Focus in Meetings

stress ball

Keeping everybody focused on any kind of meeting can be quite a challenge. People are easily distracted and they get bored, especially in long meetings that drone on. However, there are some tools that can help keep focus during a meeting.

Did you know that whiteboards are a critical part of meetings nowadays? It’s one of the focus tools we will look at today.


One big help when it comes to the meeting is anything visual. There is a reason why people use tools like PowerPoint, graphs, images, and other types of visuals in meetings – because they help keep focus much better than words alone.

Have you ever been in a meeting, or maybe listening to a school presentation, where a person drones on? It can get boring if a person relies solely on words to get a point across. It can become boring and hard to focus on.

However, when you add snazzy visuals and colorful graphs into the mix, it helps to catch the eyes of those watching and listening. It also helps provide a minor break from word-only presentations that are hard to focus on.

Visuals always help with presentations, not to mention that they are great for getting across points and hammering them home, points out that words alone have trouble getting across.

Recording Device

One of the tools that can be used to help keep focus in meetings is a recording device of sorts. This could be anything; as long as it allows you to record a meeting, it should work fine. This could be an old-school tape recorder, a phone, tablet, or anything else that can record voice.

The point here is that during meetings, people often try and jot down notes and write down what the speaker is saying.

However, this actually distracts from the task at hand, because when people are writing notes, they are n’t listening or taking in additional information. It is actually pretty hard to take a new point in when you are also writing the last point down.

Therefore, a recording device to record all things said in a meeting can come in handy.

Instead of having people write down notes and lightning speed and not absorb information; people can actually listen to what is being said. Then, instead of referring to notes for reference, they can simply listen to the recording.

Stress Ball

This might seem like an odd tool when it comes to helping people keep focus in meetings, but it does work. Some people probably wouldn’t qualify stress balls as being tools, but in reality, they are.

Stress balls are those little softballs which people have in their hands and squeeze to relieve stress. They might be stress relief tools, but this is exactly why they can help people focus.

People don’t listen well when they are stressed out, and a stress ball helps to combat this. Furthermore, many people have to be doing something with their hands, which is why they invented those fidget spinners that were a big deal last year. It’s hard to focus on a meeting when you are constantly looking for something for your hands to do.

A stress ball in your hands can solve both of these problems quite adequately. Make sure you don’t get a noisy one, or else everybody else in the meeting room will not be happy with you.


When it comes down to it, one of the most useful tools to help keep people focused during a meeting is undoubtedly the whiteboard. This has to do with our first point – that visuals help to keep attention.

Whiteboards are pretty big, they have great contrast between the surface and the colored markers, and they allow for great organization.

Whoever is leading the meeting can use various colors of markers to jot down the most important ideas, which are easy for everybody to see.

Whiteboards are also highly portable, so they can be moved from one meeting room to another. If you did not already know, whiteboards are becoming a staple of every meeting room and classroom out there today.


These 4 items or tools that we have discussed here today are fantastic for helping you and others keep their focus during meetings. It can be hard to keep focus, especially in a long meeting and in a room full of people. Hopefully, you can put these items to good use to increase focus and productivity.

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