Tag Archives | Customer Service

Customer Service is the Difference

Having worked in retail for years and having the importance of good customer service being drilled into me I found it satisfying and very disappointing when I went on a shopping trip with my wife to look at things we will need for our baby.

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Posted in Marketing, New Zealand 0 Comments

Four Point Three Percent?

Ok – a strange title for an article however an important statistic to remember. Especially if you have the desire to become the best at what you do and shine above your competition.

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Posted in Marketing 0 Comments

Stop Arm Wrestling with your customers

Why do buyers often introduce ‘irritants’ like arranging for your competitors to be visiting them just before or after you so you pass in reception, or saying they just had a comparative quote 10% lower than yours?

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Posted in Management 0 Comments

Complaining is Branding Too

Complaining is negative personal branding: you help create your own negative image by whining. Yessirree. This also means that positive branding occurs when you are shining the white feathery light of upliftiness.

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Posted in Management, New Zealand 0 Comments

Is Your Selling System Making You Stupid?

Whenever I share the basic concept of “people love to buy, but they hate to be sold” small business owners always agree with it. But when you look at how the majority of small businesses go to the market and sell their products and services, they are always selling. Is this stupid behavior, or just because you don’t know any better?

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Posted in Sales 0 Comments

How Does Your CRM System Really Work?

When I coach clients to work towards expanding your current client relationships, I always want you to ask some variation of this question. The goal of the question is to continuously work towards improving the relationship and making sure you’re on the same page with your clients.

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Posted in Management 0 Comments

Why We’re Leaving Our Giant Bank

Wells Fargo is likely the “great bank” among the big ones, with the highest integrity and the lowest tolerance for bad banking practices among the bigs. But if my experience is typical as I believe it is, that should scare us all.

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Posted in Finance 0 Comments