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Tag Archives | Customer Service

customer_service

Customer Service is the Difference

Having worked in retail for years and having the importance of good customer service being drilled into me I found it satisfying and very disappointing when I went on a shopping trip with my wife to look at things we will need for our baby.

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Posted in Marketing, New Zealand 0 Comments
unhappy_customer

Four Point Three Percent?

Ok – a strange title for an article however an important statistic to remember. Especially if you have the desire to become the best at what you do and shine above your competition.

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Posted in Marketing 0 Comments
arm1

Stop Arm Wrestling with your customers

Why do buyers often introduce ‘irritants’ like arranging for your competitors to be visiting them just before or after you so you pass in reception, or saying they just had a comparative quote 10% lower than yours?

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Posted in Management 0 Comments
daisy

Complaining is Branding Too

Complaining is negative personal branding: you help create your own negative image by whining. Yessirree. This also means that positive branding occurs when you are shining the white feathery light of upliftiness.

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Posted in Management, New Zealand 0 Comments