On the way from the Charleston airport to speak at a conference last Thursday evening. I engaged our cabbie in conversation, which of course always gets...
There is a significant difference between Wealth and Riches, and which one you choose will likely define whether your business is successful or not.
Is it possible to have a 100% customer retention rate? Yes, when you know the equation, i.e. how to work out your customer retention rate (CRR),...
There are really only two fundamental driving forces in business. One of them can be helpful but is short lived, but the other one can make...
There has been a lot of talk lately about trying to balance the cost-effectiveness of an automated IVR system with the responsiveness of a live call...
I recently had the opportunity to be a mentor, deal screener and speaker for the 4th annual Angle Capital Summit. Although there were specific things to...
Palo Alto Software, which makes business planning software, just did a survey to their own users to show that those who completed business plans that they...
There is tremendous opportunity and satisfaction as a leader in developing others. By effectively developing the people around us, we elicit excellence in a number of...
As it's getting close to the end of the year, most people are focused on holiday shopping and getting out of work early. Most businesses will...
During The Growth Academy sessions which I run one of the most commonly asked questions is about the validity of cold calling and how to do...