Have you ever experienced a psychometric assessment, be it for selection purposes for a new role or for career/professional development? The chances are that you undertook the assessments and waited in dread to find out whether you were an axe-murderer or otherwise.
Tag Archives | business management nz
Following on from the article in the last issue of NZSM, ‘Hiring your next superstar – making the most of the interview and selection process’, …
The digital environment in which we inhabit is all encompassing. The ability to stay connected 24/7 is now the norm so much so that many businesses simply expect their employees to be on receive mode outside of normal working hours, whatever “normal working hours” means these days.
You hear of it all the time. Curve balls thrown from left field. Unexpected. No ducking, no diving. No avoiding. But it’s not going to happen to your business, right? Don’t believe it. It could.
The X-Factor behind every great business is a combination of great leadership and great people, and neither can exist in isolation to the other.
Last week I was talking to the manager of a communications company about the trials and tribulations of sales staff and their lack of ability to look after their customers. I asked the manager whether he had sales reps or account managers to which he replied “they are the same thing …. aren’t they?”
One of the biggest reasons that employees underperform or leave their new roles within the first three months is because they don’t know what to do, they are unclear of expectations and the business they are joining has not integrated them in to the team culture.
I don’t know how many times I here a business owner or manager say “if it wasn’t for the staff this job would be great”, like it or not most of us need staff to complete the work we do for our customers.
I lose count of how many times I hear the saying “you get 80% of your revenue from 20% of your customers” and I have almost always heard it in the context of Account Managers or Sales Mangers justifying the time spent on their biggest customers.
Today, the Internet for businesses is an essential tool of trade, and any business without an internet connection will find it difficult to operate effectively.