BusinessBlogs Hub

Following on from the article in the last issue of NZSM, ‘Hiring your next superstar – making the most of the interview and selection process’, …

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The digital environment in which we inhabit is all encompassing. The ability to stay connected 24/7 is now the norm so much so that many businesses simply expect their employees to be on receive mode outside of normal working hours, whatever “normal working hours” means these days.

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You hear of it all the time. Curve balls thrown from left field. Unexpected. No ducking, no diving. No avoiding. But it’s not going to happen to your business, right? Don’t believe it. It could.

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The X-Factor behind every great business is a combination of great leadership and great people, and neither can exist in isolation to the other.

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Last week I was talking to the manager of a communications company about the trials and tribulations of sales staff and their lack of ability to look after their customers. I asked the manager whether he had sales reps or account managers to which he replied “they are the same thing …. aren’t they?”

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One of the biggest reasons that employees underperform or leave their new roles within the first three months is because they don’t know what to do, they are unclear of expectations and the business they are joining has not integrated them in to the team culture.

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I don’t know how many times I here a business owner or manager say “if it wasn’t for the staff this job would be great”, like it or not most of us need staff to complete the work we do for our customers.

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I lose count of how many times I hear the saying “you get 80% of your revenue from 20% of your customers” and I have almost always heard it in the context of Account Managers or Sales Mangers justifying the time spent on their biggest customers.

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Today, the Internet for businesses is an essential tool of trade, and any business without an internet connection will find it difficult to operate effectively.

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Engaging social networks & other ‘free’ technologies costs time & effort. What are some ways to make a financial return from these tools?

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You’ve just recently won that big contract you’ve been after. You’ve hit your sales target for the quarter (or even the month), your business is humming along and you’re feeling pretty good about it.

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Everyone in business knows that it is good advice to write a plan. Yet many of us don’t know where to start and quickly get too busy at the beginning of each new year to set aside the time to get anything useful committed to paper, let alone actually implemented.

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Having ‘A’ players in your team helps you to grow your business faster, to succeed further, to recruit similar ‘A’ players and for sure, it can make your job easier! It can be hard to implement top-grading processes, but only because of your own limitations as a business owner

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The latest Hudson Report: Employment Trends shows that while New Zealanders are working longer and harder than ever, most (59.1%) of New Zealand employers are reluctant to increase their staffing levels.

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The continuing shortage of skilled and experienced IT professionals is a cause for concern among CIOs and businesses, says Tony Wai, Managing Director of Crackerjacks Contracting, specialists in contract recruitment.

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You hired the best employees that were available in the job market, they have the skills and ability to help your business achieve the success that you are striving towards. However your top performers keep leaving your business to join competitors –

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Good cashflow is critical to the success of any business. Although it’s affected by many issues the key seems to be the downturn in sales a lot of businesses are experiencing. It doesn’t take much of a dip in cashflow to cause problems. Sometimes, dependent on how “highly geared” you are, a drop of even 10% can mean serious trouble.

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So often I work with business owners who are frustrated that their business is not achieving the results that they had forecast, planned and expected. Often they really aren’t sure what their team are doing or not doing to contribute to the success of the business

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