Tag Archives | business efficiency

The Secret World of Shadow Systems

The term Shadow System recalls to my mind James Bond movies’ SPECTRE organization. The truth is much more trivial. Shadow systems are those fantastic gothic cathedrals built with Excel which keep so many businesses running.

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Posted in General 0 Comments

3 Reasons why I Think Spelling is Important

I recently read an article by someone I haven’t met, but have learned to respect, by what they’ve written before. This article had two spelling errors in it; well one spelling and one, the incorrect word used eg to, two, too.

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Cooperating with the Cloud; The Basics of What to Know

The phenomenon of cloud computing has become a part of daily life across the globe. And while it is used by many people, few know what cloud computing is, how it affects them, the advantages and disadvantages and how it can spread cooperation between organizations and through the world.

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Posted in Innovation 0 Comments

Stop looking at your numbers

I tell biz owners “Numbers is the language of business”, but also that numbers rarely tell the truth. Not because we did bad math, but because we look at pictures when we should be watching movies. Want to know how you’re doing? Grab the popcorn.

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Posted in Finance 0 Comments

Simple Processes Create More Revenue – Part I

Simple, effective processes are a necessity for every small business. If businesses spent a few hours putting a few processes together instead of spending weeks on fancy business plans that never see the light of day again, they would be much more successful, much more quickly.

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Posted in Management 3 Comments

7 Tips for Managing Customer Complaints

No matter how good you are, when selling either a service or a product, you are bound to get hit with some complaints. Managing customer complaints intelligently, efficiently, promptly, and pleasantly can turn a possible catastrophe into a solidly loyal customer.

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Posted in General, Management 2 Comments

Projects Are Like A Good Book

We’ve all heard that to write a good book you need a beginning, a middle and an end. Projects, whether they are small short-term pieces of work or large-scale construction works are no different to this.

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Posted in General, Management 1 Comments